Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.83.24.1030
What expansions, game packs, and stuff packs do you have installed? Cottage living, snowy escape, eco lifestyle, discover university, island living, get famous, seasons, cats & dogs, city living, get together, get to work, dream home decorator, journey to batuu, realm of magic, strangerville, jungle adventure, parenthood, vampires, dine out, spa day, outdoor retreat, paranormal stuff, nifty knitting, tiny living, moschino stuff, laundry day, kids room stuff, romantic garden stuff, movie hangout, perfect patio.
Steps: How can we find the bug ourselves? Delete the ceiling off a basement. Put a glass roof over it, build the roof from the ground floor. Et voilá, the basement turns into a void. Mine was placed on the big lot in brindleton bay with a glass dome roof. There is a workaround to this issue, which is to place the glass roof on a higher level and drop the eaves. However, when you do that, sims will simply walk through the roof you put down and the eave cuts through buildings on the ground floor.
What happens when the bug occurs? The walls and floor of the basement level disappears.
What do you expect to see? The walls and floors of basements under glass roofs should be visible when a glass roof is placed on the ground floor.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Screenshots illustrating the issue:
https://drive.google.com/drive/folders/1zEXwGY4Hnjf-Lw_GKxy_mnco797k4jep?usp=sharing
