I have this issue it started after buying the vampires add on for the xb1 version .
If I choose a vampire archetype that has what looks like run mascara the only way to remove the run mascara is to go to "faces and skin Tone" and press Y button to "remove item".
I think the new items are the vampire eye makeup in the "faces and skin tone" tab as I cannot find the run mascara in the makeup tab for eyes or eyeliner.
I first tryed to remove the run mascara from the but it didn't work and was surprised when I found I could remove it from the "faces and skin tone" tab using the remove item button. As I would not think run mascara would be there.
However weirdly you cannot add the run mascara look to a sim in "faces and skin tone". The only way to use it is to pick a vampire archetype with the run mascara the alter the face. Or to get the run mascara on a random vampire then change it whice is what happened to me.
I liked it for her dark form but wanted to remove it for her normal form which lead to me discovering the only way to remove it was to use remove item on the faces and skin tone tab. Basically I think some of the vampire makeup does not show up to add to your sim.