Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? 1.49.65.1220
What expansions, game packs, and stuff packs do you have installed? - All the expansion packs and game packs STUFF PACKS: - My first pet stuff - Backyard stuff - Kids room stuff - Spooky stuff - Luxury party stuff
Steps: How can we find the bug ourselves? Not sure.
What happens when the bug occurs? The game freezes and I can't exit the game by saving I have to force quit.
What do you expect to see? The game freezes: - Sims heads continue to move - Time freezes - You're still able to click the speed buttons
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
I'm having a problem, only recently (about 30 minutes now) my game hasn't been working properly, over an hour ago my game was completely fine then suddenly when I was trying to delete paintings off the wall in my house it wouldn't work so I tried to delete the room and it wouldn't work. Earlier when I took my pets to the vet to get neutered it wouldn't properly do it, my pet would go in the machine and come out immediately.
I then proceeded to save and quit my game but it took forever to save so I quit the game without saving. I then went back on to play again and only got a few minutes in for the game to just freeze since the time wasn't moving at all nor the sims but it seems they were stuck in the fastest speed since their heads were moving fast. So I quit the game and updated the game in case it needed to be updated and then I clicked the repair button just in case.
Now I went back in and it still froze but this time at an earlier time (before in the game it was 11:24 or something, now it froze at 8:03) so instead of quitting completely I went to manage worlds and as I am typing this it still hasn't loaded it's stuck at the loading screen.
This has happened before but it wouldn't just freeze completely it would only take a few seconds for it to go back to normal.