Forum Discussion
Hello.
If anyone is still seeing the issue (without mods),Would you be willing to share these files:
What graphic card is installed in your PC and what graphic settings you have applied in the game?
\Documents\Electronic Arts\The Sims 4\Config.log
\Documents\Electronic Arts\The Sims 4\saves\
If you playing on console and sharing save file is difficult, it would be really helpful if you could share a video where issue is observed and What graphic card is installed in your PC and what graphic settings you have applied in the game?.
Please send me a private message with a link to the files, instructions for sharing files are here:
https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302
@TheSimsDirect do you still need the info as i'd be happy to give it!