Product: The Sims 4 Platform:PC Which language are you playing the game in? Français How often does the bug occur? Every time (100%) What is your current game version number? 1.63.133.1020 Wh...
We have a small but important update for you to address some critical issues that affect all players across Xbox One and PlayStation 4. Thank you for your reports and assistance in tracking down these issues. - Fixed an issue in which the game crashed or quit upon loading game saves that were created prior to the June 3rd update. - Fixed an issue in which Error code 122:1c9cf40 would appear and loaded the Manage World screen and prompted Simmers to restart the game.
With this, the crashing issue when loading your saves should no longer happen. 🙂
If you are still experiencing any issues after updating, please, look for a topic describing the same issue your game has or open a new thread .
What is your operating system ? Windows 10 home, Versión 10.0.18362 compilación 18362
At what point does your game crash ? Any regularities ? After the Origin client installed the june 2nd update, I started the game and loaded my save. The loading screen is showed and then after a few seconds I get a windows dialog saying that the game stopped working. Is a load a different save it loads successfully but my main save can't be used again.
Which EP/SPs do you have installed ? EPs: Island living, seasons, cats and dogs, city living, get together and get to work. GPs: Parenthood, outdoor retreat
Are you using custom content and mods in your game ? I was using mods but I tried emptying the whole mods folder and the problem persists.
I also tried to empty my whole "mydocuments\Electronic Arts\The Sims 4" folder and started the game. I could start a new save without problems but when I copied my old saves folder the problem appeared again.
@playmouthx Are you using any mods or CC in your game? If so, please, try again without them as some of your mods/CC may be causing compatibility issues with the new version of the game.
If that doesn't help, could you check if it's happening with all your saves or only specific ones?
@playmouthx Thanks for checking that, and sorry to hear you are experiencing this. Would you mind doing one more test? Repair your game by right clicking on it on Origin and choosing 'Repair'. With this we will make sure it's not caused by something going wrong during the download.
I've never heard of "repairing" a game. How do I do that, please?
To repair the game (if using PC) just right click on the game icon on your desktop and select “repair” from the menu.
About The Sims 4 Bug Reports - Archive
This is a read-only archive of bugs previously reported on Answers HQ. Click "The Sims 4 Bug Reports" in the right-rail to browse and create new bugs.14,624 PostsLatest Activity: 3 years ago
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Click "The Sims 4 Bug Reports" in the right-rail to browse and create new bugs.","avatar":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bi01NzkteXlINFRQ?image-coordinates=0%2C0%2C128%2C128\"}"},"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:the-sims-4-en"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:tghpe58374"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:ea-forums-en"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:the-sims-en"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:the-sims-4-en"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":true,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"shortTitle":"The Sims 4 Bug Reports - Archive","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"linear"},"topicsCount":14624,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2022-06-18T18:21:32.415+01:00"},"tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.labels.enabled.accessDenied","key":"error.lithium.policies.feature.labels.enabled.accessDenied","args":[]}}},"requireTags":false,"tagType":"FREEFORM_ONLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-bug-reports-archive-en/"},"Rank:rank:13":{"__typename":"Rank","id":"rank:13","position":20,"name":"Seasoned Ace","color":"000000","icon":null,"rankStyle":"TEXT"},"User:user:228435":{"__typename":"User","id":"user:228435","uid":228435,"login":"NoahLGP","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/custom/swgoh_08-1735829743146.png?time=1735829754000"},"rank":{"__ref":"Rank:rank:13"},"email":"","messagesCount":491,"biography":null,"topicsCount":49,"kudosReceivedCount":1560,"kudosGivenCount":612,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2012-12-01T12:39:18.267Z","confirmEmailStatus":null},"followersCount":null,"solutionsCount":1},"ForumTopicMessage:message:11375354":{"__typename":"ForumTopicMessage","uid":11375354,"subject":"[FIXED] [PC/MAC] [XB1/PS4] June 3 Patch crash","id":"message:11375354","revisionNum":1,"repliesCount":484,"author":{"__ref":"User:user:228435"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-4-bug-reports-archive-en"},"conversation":{"__ref":"Conversation:conversation:11375354"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11375354"},"body@stripHtml({\"truncateLength\":200})":" Product: The Sims 4 Platform:PC Which language are you playing the game in? Français How often does the bug occur? Every time (100%) What is your current game version number? 1.63.133.1020 Wh...","body@stringLength":"2114","rawBody":"
Product: The Sims 4 Platform:PC Which language are you playing the game in? Français How often does the bug occur? Every time (100%) What is your current game version number? 1.63.133.1020 What expansions, game packs, and stuff packs do you have installed? All the packs Steps: How can we find the bug ourselves? Load an existing savegame What happens when the bug occurs? The game freeze and crash during loading screen What do you expect to see? The game should show the world map Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them. Did this issue appear after a specific patch or change you made to your system? Yes Please describe the patch or change you made.
\n
\n
Hi,
\n\n
My recent savegames make TS4 crash
\n\n
MCCC7 savegame... crashed (First time this mod is installed) EP08 Discover University savegame... crashed GP08 Realm of Magic savegame... crashed GP07 StrangerVille savegame... crashed
\n\n
EP06 Get Famous savegame... works !
\n\n\n
There is no issue with my 3 recent empty savegame (1 household) .
Product: The Sims 4 Platform:PC Which language are you playing the game in? Français How often does the bug occur? Every time (100%) What is your current game version number? 1.63.133.1020 What expansions, game packs, and stuff packs do you have installed? All the packs Steps: How can we find the bug ourselves? Load an existing savegame What happens when the bug occurs? The game freeze and crash during loading screen What do you expect to see? The game should show the world map Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them. Did this issue appear after a specific patch or change you made to your system? Yes Please describe the patch or change you made.
\n
\n
Hi,
\n\n
My recent savegames make TS4 crash
\n\n
MCCC7 savegame... crashed (First time this mod is installed) EP08 Discover University savegame... crashed GP08 Realm of Magic savegame... crashed GP07 StrangerVille savegame... crashed
\n\n
EP06 Get Famous savegame... works !
\n\n\n
There is no issue with my 3 recent empty savegame (1 household) .
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I am having exactly the same problem.
I've got the report from dxdiag.
Appreciate any help.
I also repair a game and clear cache but that didn't help.
☹️
","body@stringLength":"202","rawBody":"
I am having exactly the same problem.
I've got the report from dxdiag.
Appreciate any help.
I also repair a game and clear cache but that didn't help.
☹️
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Hi everyone,
A new update is now available on console as well:
We have a small but important update for you to address some critical issues that affect all players across Xbox One and PlayStation 4. Thank you for your reports and assistance in tracking down these issues. - Fixed an issue in which the game crashed or quit upon loading game saves that were created prior to the June 3rd update. - Fixed an issue in which Error code 122:1c9cf40 would appear and loaded the Manage World screen and prompted Simmers to restart the game.
\n\n\n
With this, the crashing issue when loading your saves should no longer happen. 🙂
\n\n
If you are still experiencing any issues after updating, please, look for a topic describing the same issue your game has or open a new thread .
\n\n
Thank you,
\n
-Mai
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What is your operating system ? Windows 10 home, Versión 10.0.18362 compilación 18362
At what point does your game crash ? Any regularities ? After the Origin client installed the june 2nd update, I started the game and loaded my save. The loading screen is showed and then after a few seconds I get a windows dialog saying that the game stopped working. Is a load a different save it loads successfully but my main save can't be used again.
Which EP/SPs do you have installed ? EPs: Island living, seasons, cats and dogs, city living, get together and get to work. GPs: Parenthood, outdoor retreat
Are you using custom content and mods in your game ? I was using mods but I tried emptying the whole mods folder and the problem persists.
I also tried to empty my whole \"mydocuments\\Electronic Arts\\The Sims 4\" folder and started the game. I could start a new save without problems but when I copied my old saves folder the problem appeared again.
Thanks!
","body@stringLength":"1084","rawBody":"
What is your operating system ? Windows 10 home, Versión 10.0.18362 compilación 18362
At what point does your game crash ? Any regularities ? After the Origin client installed the june 2nd update, I started the game and loaded my save. The loading screen is showed and then after a few seconds I get a windows dialog saying that the game stopped working. Is a load a different save it loads successfully but my main save can't be used again.
Which EP/SPs do you have installed ? EPs: Island living, seasons, cats and dogs, city living, get together and get to work. GPs: Parenthood, outdoor retreat
Are you using custom content and mods in your game ? I was using mods but I tried emptying the whole mods folder and the problem persists.
I also tried to empty my whole \"mydocuments\\Electronic Arts\\The Sims 4\" folder and started the game. I could start a new save without problems but when I copied my old saves folder the problem appeared again.
Thanks!
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your game? If so, please, try again without them as some of your mods/CC may be causing compatibility issues with the new version of the game.
If that doesn't help, could you check if it's happening with all your saves or only specific ones?
Thanks, -Mai","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":3,"postTime":"2020-06-03T16:27:57.132+01:00","lastPublishTime":"2020-06-03T16:27:57.132+01:00","metrics":{"__typename":"MessageMetrics","views":20010},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-bug-reports-archive-en/message:11375354/message:11375360","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDM5OjF8aW50LDExMzc1MzYxLDExMzc1MzYx","node":{"__ref":"ForumReplyMessage:message:11375361"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11375361":{"__typename":"ModerationData","id":"moderation_data:11375361","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11375361":{"__typename":"ForumReplyMessage","uid":11375361,"id":"message:11375361","revisionNum":1,"author":{"__ref":"User:user:3758822"},"readOnly":true,"repliesCount":64,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-bug-reports-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:11375360"},"conversation":{"__ref":"Conversation:conversation:11375354"},"subject":"Re: [FIXED] [PC/MAC] [XB1/PS4] June 3 Patch crash","moderationData":{"__ref":"ModerationData:moderation_data:11375361"},"body":"
I don't have any mods or cc just the genuine packs from ea.
It's happening with my new saves not with the old ones ☹️
Literally can't run the game coz every time I choose button play the game crashes after 5 second of loading.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":10,"postTime":"2020-06-03T16:30:25.899+01:00","lastPublishTime":"2020-06-03T16:30:25.899+01:00","metrics":{"__typename":"MessageMetrics","views":20002},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-bug-reports-archive-en/message:11375354/message:11375361","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMXwyLjF8aXwxfDM5OjF8aW50LDExMzc1MzYzLDExMzc1MzYz","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDM5OjF8aW50LDExMzc1MzYzLDExMzc1MzYz","node":{"__ref":"ForumReplyMessage:message:11375363"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11375363":{"__typename":"ModerationData","id":"moderation_data:11375363","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11375363":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:91690"},"id":"message:11375363","revisionNum":1,"uid":11375363,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-bug-reports-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:11375361"},"conversation":{"__ref":"Conversation:conversation:11375354"},"subject":"Re: [FIXED] [PC/MAC] [XB1/PS4] June 3 Patch crash","moderationData":{"__ref":"ModerationData:moderation_data:11375363"},"body":"@playmouthx Thanks for checking that, and sorry to hear you are experiencing this. Would you mind doing one more test? Repair your game by right clicking on it on Origin and choosing 'Repair'. With this we will make sure it's not caused by something going wrong during the download.
If after repairing your game it's still not working, would you be ok sharing the saves that are not loading with us? This is how you can do it: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/td-p/6065302","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"repliesCount":60,"postTime":"2020-06-03T16:35:23.343+01:00","lastPublishTime":"2020-06-03T16:35:23.343+01:00","metrics":{"__typename":"MessageMetrics","views":19993},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-bug-reports-archive-en/message:11375354/message:11375363","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:4131887":{"__typename":"User","id":"user:4131887","uid":4131887,"login":"Jenibludream","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-06-04T16:50:55.351+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-2.svg?time=1721239509000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4131887"},"ModerationData:moderation_data:11375707":{"__typename":"ModerationData","id":"moderation_data:11375707","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:31443":{"__typename":"User","id":"user:31443","uid":31443,"login":"kusurusu","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2012-12-13T21:12:23.000Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/custom/sims_02-1735828794680.jpg?time=1735828802000"},"rank":{"__ref":"Rank:rank:13"},"entityType":"USER","eventPath":"community:tghpe58374/user:31443"},"ForumReplyMessage:message:11375707":{"__typename":"ForumReplyMessage","uid":11375707,"id":"message:11375707","revisionNum":1,"author":{"__ref":"User:user:4131887"},"readOnly":true,"repliesCount":1,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-bug-reports-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:11375358"},"conversation":{"__ref":"Conversation:conversation:11375354"},"subject":"Re: [FIXED] [PC/MAC] [XB1/PS4] June 3 Patch crash","moderationData":{"__ref":"ModerationData:moderation_data:11375707"},"body":"@playmouthx Same here, I'm on xbox one.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"39","kudosSumWeight":0,"postTime":"2020-06-04T16:53:23.057+01:00","lastPublishTime":"2020-06-04T16:53:23.057+01:00","metrics":{"__typename":"MessageMetrics","views":1073},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-bug-reports-archive-en/message:11375354/message:11375707","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDM5OjF8aW50LDExMzc1NzA5LDExMzc1NzA5","node":{"__ref":"ForumReplyMessage:message:11375709"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11375709":{"__typename":"ModerationData","id":"moderation_data:11375709","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11375709":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:31443"},"id":"message:11375709","revisionNum":1,"uid":11375709,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-bug-reports-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:11375707"},"conversation":{"__ref":"Conversation:conversation:11375354"},"subject":"Re: [FIXED] [PC/MAC] [XB1/PS4] June 3 Patch crash","moderationData":{"__ref":"ModerationData:moderation_data:11375709"},"body":"
Which world did you play? Crash might be caused by the new neighborhood name tags.
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I've never heard of \"repairing\" a game. How do I do that, please?
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@Chynapetal : Repairing your game won't make it play your most recent saved files. There's something seriously wrong with the patch.
I've never heard of \"repairing\" a game. How do I do that, please?
To repair the game (if using PC) just right click on the game icon on your desktop and select “repair” from the menu.
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