Bonjour,
Les remboursements sont à demander directement sur cette page, il n'y a pas besoin de contacter le service client : https://help.ea.com/fr/refund
Same problem here. For me it's the male sim in a four sim household.
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.102.190.1230
What expansions, game packs, and stuff packs do you have installed? Expansion Packs: Growing Together, High School Years, Cottage Living, Discover University, Seasons, Cats and Dogs, City Living, Get Together, Game Packs: Spa Day, Parenthood, Stuff Packs: Moschino Stuff, Toddler Stuff, Laundry Day Stuff, Kids Room Stuff, Spooky Day Stuff
Steps: How can we find the bug ourselves? Go into any household that has four or more Sims. Schedule a holiday for the following day, then fast forward to 6am when the holiday is meant to start.
What happens when the bug occurs? Only three Sims in the household will receive the holiday pop-up box in the top left hand corner, with the holiday traditions. Any other Sims in the household will not.
What do you expect to see? All Sims in the household should receive the pop-up box, and should therefore all be able to participate in the holiday.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The October 31st 2023 patch update
\nHolidays are a crucial part of my gameplay and I’m devastated that half of my household now can’t participate in them.
\n\nEDIT: I have modified the title and the post to rectify this only happening to the ‘oldest’ three Sims, as this issue seems to be affecting Sims of all ages. It’s clear though that the same Sims are affected each holiday.
\n\nEDIT 2 (5th Nov 23): Thank you to @JonaO703 for discovering a pattern in this bug - it seems to be that in households where only 3 Sims receive the holiday box, it is the first 3 in Create-A-Sim. The order of Sims in a household can be different in Create-A-Sim than it is in Live Mode, which could explain why it’s not always the oldest Sims who get the holidays. I urge everyone to check the order of their household in the Create-A-Sim menu and to let me know if this is the case for you!
\n\nEDIT 3 (15th Nov 23): Thank you to @Haylianna for letting me know that the order of Sims in Create-A-Sim can change, so it may not necessarily be the same Sims affected by the bug each time!
\n\nEDIT 4 (4th Feb 24): I’ve just seen the Sims Direct Communications tweet that this bug will apparently be fixed in the next bug patch. Safe to say, I am very disappointed that it’s taken over 3 months to fix something that has rendered the holidays aspect of Seasons completely useless. Thank you to everyone who’s given their support to this thread, and I can only hope they will actually fix this properly and not break something else by doing so.
\n\nEdit By Crinrict: Added Tag to Title. Please add pack tags yourself. Thank you.
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Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.102.190.1230
What expansions, game packs, and stuff packs do you have installed? Expansion Packs: Growing Together, High School Years, Cottage Living, Discover University, Seasons, Cats and Dogs, City Living, Get Together, Game Packs: Spa Day, Parenthood, Stuff Packs: Moschino Stuff, Toddler Stuff, Laundry Day Stuff, Kids Room Stuff, Spooky Day Stuff
Steps: How can we find the bug ourselves? Go into any household that has four or more Sims. Schedule a holiday for the following day, then fast forward to 6am when the holiday is meant to start.
What happens when the bug occurs? Only three Sims in the household will receive the holiday pop-up box in the top left hand corner, with the holiday traditions. Any other Sims in the household will not.
What do you expect to see? All Sims in the household should receive the pop-up box, and should therefore all be able to participate in the holiday.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The October 31st 2023 patch update
\nHolidays are a crucial part of my gameplay and I’m devastated that half of my household now can’t participate in them.
\n\nEDIT: I have modified the title and the post to rectify this only happening to the ‘oldest’ three Sims, as this issue seems to be affecting Sims of all ages. It’s clear though that the same Sims are affected each holiday.
\n\nEDIT 2 (5th Nov 23): Thank you to @JonaO703 for discovering a pattern in this bug - it seems to be that in households where only 3 Sims receive the holiday box, it is the first 3 in Create-A-Sim. The order of Sims in a household can be different in Create-A-Sim than it is in Live Mode, which could explain why it’s not always the oldest Sims who get the holidays. I urge everyone to check the order of their household in the Create-A-Sim menu and to let me know if this is the case for you!
\n\nEDIT 3 (15th Nov 23): Thank you to @Haylianna for letting me know that the order of Sims in Create-A-Sim can change, so it may not necessarily be the same Sims affected by the bug each time!
\n\nEDIT 4 (4th Feb 24): I’ve just seen the Sims Direct Communications tweet that this bug will apparently be fixed in the next bug patch. Safe to say, I am very disappointed that it’s taken over 3 months to fix something that has rendered the holidays aspect of Seasons completely useless. Thank you to everyone who’s given their support to this thread, and I can only hope they will actually fix this properly and not break something else by doing so.
\n\nEdit By Crinrict: Added Tag to Title. Please add pack tags yourself. Thank you.
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","body@stringLength":"75","rawBody":"Same problem here. For me it's the male sim in a four sim household.
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\nCelebrate, everybody! No, really, everybody can celebrate holidays again. Sims who weren’t able to participate in Holiday Events should no longer have this issue.
\n
Fixed in Patch 1.105.297/1.87
\nPlease create a new thread if you're still experiencing this issue,
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