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Jan_831's avatar
Jan_831
6 years ago
Solved

[FIXED] Save Error 510:5bd7fa0b:6bbefeld

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.58.63.1010
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? go into the game, play and then save
What happens when the bug occurs? When trying to save I get the error code 510.5bd7fa0b:6bbefeld
What do you expect to see? I expect to be able to save the game
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Patch for university from 11-12-19.

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I played the night of the patch without issue, tonight I am unable to save the game. I tried save as which is what I always do, then save. I tried rewriting over a previous game and saving as a new game and both failed to save. I get this error code each time. This is the first time I have experienced this problem.  I have never had a problem saving a game.  I have no mods, and I have never used them.

  • crinrict's avatar
    crinrict
    6 years ago
    Fixed an issue that would cause Error code 510:5bd7fa0b to occur when attempting to save.

    Fixed in Patch 1.59.73

73 Replies

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  • sideny's avatar
    sideny
    6 years ago

    Ok so here's the thing of this in-between using  cheat code *motherlode* and now I have turned off and updated my game and now its telling me I have an error code that will not allow me to turn off the without losing everything! the error code 510:5bd7fa0b:6bbefld. how can I fix this I have never gotten an error code before and I don't want to lose anything. 

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago
    @sideny Are you using Mods/cc in your game ? Is that an error you get when trying to save ?
  • sideny's avatar
    sideny
    6 years ago

    I do not use mods cause I don't understand how they work and that makes me scared to use them. and that is the error I get when trying to save.

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago
    @sideny Then I'm afraid, there's probably no way to save the progress. You'll need to quit without saving.

    Could you then test if you get the same error again ? Also do you get it on a fresh save as well or is it limited to that save ?
  • agus9215's avatar
    agus9215
    6 years ago

    Hi, 

    Today after an update I have the same problem, also I can not create a new save slot. Of course I do not want to start from the beginning a new game. I think a problem is with update package. EA can you check it? If do you want I can send you some logs.

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago

    Could you zip your entire documents folder (make multiple if the size is getting to big) and upload to google drive or one drive them PM me the link.

  • Schwarzbart00's avatar
    Schwarzbart00
    6 years ago

    Also got this bug just now after my sim returned from work I wanted to move the Plasma Fruit stack around and could only move some random numbers to a other Sim but not the full stack. After I sold most of the stack I decided to save what ended with the 510:5bd7fa0b:6bbefe1d error code. I think I also got the same bug yesterday (ingame & rl time) after my Sim returned from work.

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