Product: The Sims 4
Platform: Mac
Which language are you playing the game in? English
How often does the bug occur? Often
What is your current game version number? 1.56.55.1220
What expansions, game packs, and stuff packs do you have installed? Everything to date except for Vampires and Realm of Magic.
Steps: How can we find the bug ourselves? Go to the Villareal-Ward family in Judith Ward's lot and look at Bennedict Broke's family tree. When the save is first opened, there is a full family tree going back to Judith Ward. But every time I do anything from here on, her family tree glitches. Firstly, generally Judith Ward's generation disappears (screen shot 2), and all great-grandparents glitch so their siblings are removed and they are shown alone in the tree when you interact with them. Then next minute another glitch: all great grandparents are faceless (screen shot 3).
What do you expect to see? The family tree going back to 2x great grandmother Judith Ward (screenshot 1 attached)
Have you installed any customization with the game, e.g. Custom Content or Mods? No. I have unintentionally downloaded sims from the gallery that may have had cc in the past but not in this save, and I don't turn cc on.
Did this issue appear after a specific patch or change you made to your system? No
My save is here (along with the 3 screenshots): https://www.dropbox.com/sh/vxdlkv0fobsa8yz/AADlHslO6r1aBXKRM0L5Z8Xma?dl=0
