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Ajah133's avatar
Ajah133
Seasoned Traveler
7 months ago
Solved

[FIXED] Sims unresponsive & game freezing in save menu

Product: The Sims 4
Platform:PlayStation 5
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Current
What expansions, game packs, and stuff packs do you have installed? All besides batuu and a few kits
Steps: How can we find the bug ourselves? Going to save game
What happens when the bug occurs? Game freezes
What do you expect to see? To be able to save game
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After patch preparing for life and death pack

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Sims unresponsive idle and sims not doing clicked tasks game freezes up tried to press start & save game froze completely and game has to be turned off and restarted 

  • crinrict's avatar
    crinrict
    20 days ago

    Sims will no longer become unresponsive, and the game will no longer freeze in the save menu when multiple ghosts are in the household.

    Fixed in Patch 1.114.46/2.12
    Please create a new thread if you're still experiencing this issues

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  • Piney_Cones's avatar
    Piney_Cones
    Seasoned Traveler
    7 months ago
    @Ajah133 It will not let me "me too".. says I need to login, but I am already logged into the ea platform. Great job EA. Great job.
  • laurellances's avatar
    laurellances
    Seasoned Rookie
    7 months ago
    @Ajah133 same! it was working just fine yesterday, i managed to make a new sim, decorate a whole house, play for a few hours until i had to leave, no issues. today this keeps happening. game crashes constantly, sims are unresponsive or they get stuck in a task (the activity time thing basically won't move despite time in the game passing), no matter what i click if i try to remove the task or get them to do new things, the menu won't pop up, the task won't stop. it's like they're frozen in time. then trying to save does nothing, save screen just gets stuck moving forever too but never saving.
  • Ajah133's avatar
    Ajah133
    Seasoned Traveler
    7 months ago

    Im hoping they fix it soon I havent been able to fully enjoy the new pack with the constant crashes. Yesterday it crashed like twice but today it has crashed at least 10 times this needs to be resolved 

  • laurellances's avatar
    laurellances
    Seasoned Rookie
    7 months ago

    yeah ☹️ a similar thing happened when lovestruck came out, but there were way more people with a similar issue so they moved fast getting a fix out. i don't know now. i had no issues yesterday but the game crashed easily like 5 different times today for me until i gave up and didn't open it again.

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hey all,

    Just checking in to see if anyone is still seeing this on a modless game as we've been unable to reproduce it on our end.

    If so please share your save file with us (instructions: http://x.ea.com/74420) so we can take a look.

    Thanks!

  • Ajah133's avatar
    Ajah133
    Seasoned Traveler
    6 months ago

    I have tried the way you instructed its not allowing me to record the game play or keep it recording before the game crashes, is there any other method or alternative for ps5? 

  • crinrict's avatar
    crinrict
    Hero+
    20 days ago

    Sims will no longer become unresponsive, and the game will no longer freeze in the save menu when multiple ghosts are in the household.

    Fixed in Patch 1.114.46/2.12
    Please create a new thread if you're still experiencing this issues

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