I can confirm in my game this problem is fixed! Thank you, thank you so much to the team for getting this taken care of before the pack release. I'm so happy to have my trees looking like they should again!
Yeah it's super irritating for me because I don't play The Sims to play the game, I only play it to design houses. So it's really irritating whenever I'm designing a house and I can't tell where the shade will be. Hopefully this bug gets fixed soon.
@setmoon14 @bsozz Have you both tried the following: 1) remove mods/CC (if any), 2) clear your cache, 3) repair the game via Origin, 4) start a new save, and 5) test in the new save? If not, please do so. If that doesn't help, I'd like to know what season you started your save in. I know you mentioned that this issue occurred in summer, but was that after experiencing other seasons in the save or starting directly with summer? Which neighborhood and lot were you playing on?
@BryonyRae Thanks for replying.
I've tried all of the things you suggested. I don't use mods and I completely removed my Sims 4 folder (the one in Documents\Electronic Arts) and let the game generate a new one. This would have reset the cache files, obviously. I've also tried repairing my game.
I even went as far as completely reinstalling the game. Twice. And both times I made sure there was no trace of the previous install (folders) left behind.
I've loaded old saves and started new ones and the problem persists. I've started a new game in spring and transitioned into summer and still fully bloomed trees display "dead" shadows. I've tried starting in Summer and the same thing happens.
It occurs everywhere. No matter the lot. I've tried several lots in Newcrest and several others in Willow Creek - most recently the empty corner lot across from the BFF household. Here's a screenshot:
Thanks for the added information @bsozz. Have you also made sure that your graphics drivers are fully updated? I was asking about which season you started in because it looks to me like the game is using winter models for the tree shadows, and I thought it might be glitching after going through a winter season. However, if you start a new save in a different season and are seeing them, I'm not sure what could cause it. I am not able to reproduce the behavior in my game. As there are two of you (at least) with the issue, I wonder what you both have in common. Do you both have the same packs installed? Speaking of which, I was a little confused about whether you have Seasons or not... Do you perhaps have the same graphics cards and operating system? If you could both share your specifications, it might be helpful.
Drivers are fully up to date. I do have Seasons, but I also tried installing the game without it and the problem still exists.
I hadn't played the game for a couple months. The last time I played, which was before the patch that preceded Seasons, my shadows were fine. I went back and checked past screenshots to confirm this.
When I logged in to Origin a few days ago, the game patched itself and I bought Seasons. Since then I have this issue. I have never had a problem with the game previously.
My specs are:
i5 6402 @ 3.0 GHz
8 GB of RAM
RX480
Windows 10
