I can confirm in my game this problem is fixed! Thank you, thank you so much to the team for getting this taken care of before the pack release. I'm so happy to have my trees looking like they should again!
I'm 100% with you guys. I work for a company that develops business management software and my response to the last official word from EA was the same as yours. I can't imagine acknowledging an issue such as this and then offering no firm answers to my customers as to how or when or if it will be fixed.
It's unacceptable.
Definitely unacceptable.
When you're like me and have spent 20+ years working with the public and have always been taught not to respond in such a manner, it's a bit mind-boggling to see a large corporation like EA/Maxis evidently instructing their employees to respond to customers so dismissively. Obviously they're not concerned with their reputation, when they should be. I tried so hard not to lose my temper, but that was just the straw that broke the camel's back for me.
I know if I ever responded to a customer that way I'd have some explaining to do to my superiors. It was just really disrespectful. And for me, it was the sign I needed to wise up and stop throwing money at this game.
