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SenatorPadme2's avatar
SenatorPadme2
New Scout
2 years ago
Solved

[FIXED] Unable to interact with mailbox

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? I don’t know how to find that but I just did the 2/27/24 update
What expansions, game packs, and stuff packs do you have installed? Everything except Journey to Batuu and the Castle Kit.
Steps: How can we find the bug ourselves? Click on a mailbox
What happens when the bug occurs? None of the usual options appear. Just a greyed out “no mail has been delivered recently).
What do you expect to see? I expect to see the usual options of get mail, sort junk mail, check stories, vote for NAP, etc. and in this specific case the ability to send a book to the publisher.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I was playing this morning with no issues. I quit doe a while, came back, downloaded the (2/27/24) update ans can’t use the mailbox for anything other than shipping on Trendi or Plopsy because I don’t click the mailbox for those.

Since today's update, one of my sims cannot interact with the mailbox. Her partner can, and I've removed all mods and still have this issue.

  • I've tried leaving the lot.
  • I've tried moving from the lot.
  • I've reset my sim several times, first by left-clicking, then selecting reset sim. Then, by typing in cheats, testingcheats on and resetsim. 
  • I've removed all mods.
  • I've tried deleting the mailbox and putting a new one in place (even using various mailboxes, not just the same one).

Below are some screen shots I took showing how one sim can't access the mailbox and  the other one can.

Edit By Crinrict: Added Tag to Title.

  • crinrict's avatar
    crinrict
    2 years ago

    I'm not 100% sure if all platforms have rolled out but I'm going to lock this now.


    Addressed an issue where Sims that had achieved certain skill levels and had unlocked or crafted specific recipes, or had written music, were then unable to select interactions on themselves, on other Sims, and on certain objects.

    What can you do if you still have issues ?

    1. Remove all your mods/cc and delete the localthumbcache file. This IS important. Test without them.

    2. Repair the game

    3. Check your game version. You can find it in the lower right corner of your main menu. It should be: 1.105.332 or 1.88 for console

    4. If you still have issues, create a new thread and provide your Sim to the gallery. Make sure to post WHICH objects you still have issues with

    My thread was merged here but I have a different issue

    There were a lot of threads and some were just turning into collections. I did not read every post in here either so it's possible that strays landed here. If you had a different issue, create a new thread (again, remove your mods/cc first) 

117 Replies

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  • @crinrict Yes! It is working, as is the mailbox. That seems to have been the issue. Thanks for your help. I'm glad they jumped on this quickly.

  • MapleSimmer's avatar
    MapleSimmer
    Seasoned Ace
    2 years ago

    @f521fed862ee7653 are your sims spellcasters? Just wondering because there is a bug report where having more than one broom in your sim's inventory can cause crashing and if a spellcaster just leveled up and got a broom in the mail for doing so while still having a broom, that could cause your problem, though of course it could be something else. Here's a link to that bug report if that could be the issue. https://answers.ea.com/t5/Bug-Reports/ROM-Brooms-in-inventory-cause-game-crash/m-p/13520953#M271084

    Best regards,
    Jennifer

  • crinrict's avatar
    crinrict
    Hero+
    2 years ago

    I'm not 100% sure if all platforms have rolled out but I'm going to lock this now.


    Addressed an issue where Sims that had achieved certain skill levels and had unlocked or crafted specific recipes, or had written music, were then unable to select interactions on themselves, on other Sims, and on certain objects.

    What can you do if you still have issues ?

    1. Remove all your mods/cc and delete the localthumbcache file. This IS important. Test without them.

    2. Repair the game

    3. Check your game version. You can find it in the lower right corner of your main menu. It should be: 1.105.332 or 1.88 for console

    4. If you still have issues, create a new thread and provide your Sim to the gallery. Make sure to post WHICH objects you still have issues with

    My thread was merged here but I have a different issue

    There were a lot of threads and some were just turning into collections. I did not read every post in here either so it's possible that strays landed here. If you had a different issue, create a new thread (again, remove your mods/cc first) 

  • Gingerxyz's avatar
    Gingerxyz
    Seasoned Hotshot
    2 years ago

    Oh okay so this isn't just a me thing and might be a Latest Patch thing!

    Yeah, same thing here. From what I can tell, all non Get Mail/Pay Bills interactions on mailboxes just aren't showing up. That includes Eco Lifestyle NAP related interactions, book publishing interactions, show bill information, etc. Just in case it's relevant, I'll mention that it's the San Myshuno apartment mailboxes I've been seeing this on, but I've only been playing on those lots lately so it's probably happening on other mailboxes too, I just haven't had the chance to see it. It's definitely a very recent change because I'd been using a lot of these interactions recently and I noticed them suddenly disappearing, I just didn't connect it to the patch.

    My packs are: Cats & Dogs, City Living, Get To Work, Cottage Living, Eco Lifestyle, Growing Together, High School Years, Seasons, Horse Ranch, Werewolves, Strangerville, Parenthood, Outdoor Retreat, Jungle Adventure, Romantic Garden, Nifty Knitting, My First Pet Stuff, Moschino, Luxury Party, Laundry Day, Holiday Celebration, Fashion Street Kit, and Desert Luxe Kit.

  • Gingerxyz's avatar
    Gingerxyz
    Seasoned Hotshot
    2 years ago

    Thanks @crinrict, there's been so many patches lately it's been hard to keep on top of it! The mailbox problem was indeed fixed by downloading the latest update! 

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