Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.39.7.2300
What expansions, game packs, and stuff packs do you have installed? The Christmas,grim's guitar, and journey to batuu
Steps: How can we find the bug ourselves? Load the game,Go to create a sim and move the joystick up and down,Create the sim, Try changing the house layers(amount of walls shown) on the house you bought,try changing the floor
What happens when the bug occurs? It doesn't zoom onto the character in create a sim,Also can't rotate it, you can't change layers in live mode or build mode, can't change floors
What do you expect to see? The camera zooming and rotating the sim,change the layers of the house,change the floors
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
I was just playing I downloaded a sim family after downloading a house for them and then I couldn't zoom in on the sim I downloaded to fix the face details they missed then I went and put them in the house then I discovered I can't change the layers and change the floors
