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24edav's avatar
24edav
6 years ago
Solved

[FIXED] [XB1/PS4] Error code 134:84f8bed6

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1....
SimQARobo's avatar
SimQARobo
Icon for EA Staff rankEA Staff
6 years ago

Hello.

For any PS4 users encountering this, would you be willing to share save files with this error?

If so, please send me a private message with a link to the files.  Instructions here: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302

Note: The team is currently looking into Error 134 issues for PC.  Fixing it for PC might fix it for Console also, but we can't be sure unless the team can reproduce it on console.

Bonnientx's avatar
Bonnientx
6 years ago
@SimQARobo how is the progress of fixing xbox coming?
  • SimQARobo's avatar
    SimQARobo
    Icon for EA Staff rankEA Staff
    6 years ago

    @Bonnientx 

    The team is still investigating the general issue.  Hopefully it can be fixed for all platforms at the same time.  If we need more info from XBOX users in the future, we will request it.

    Sorry for the inconvenience thus far.

      • foreverescape's avatar
        foreverescape
        6 years ago

        I'm having exactly the same problem on the PS4 today. Yesterday I could play without this error. Getting very frustrated.

    • Bonnientx's avatar
      Bonnientx
      6 years ago
      @SimQARobo is there any update or do you have an ECD?
      • SimQARobo's avatar
        SimQARobo
        Icon for EA Staff rankEA Staff
        6 years ago

        @Bonnientx 

        Unfortunately I don't have a time estimate to share yet.  The team is still working on it.

    • lonleystoner3's avatar
      lonleystoner3
      6 years ago

      any news on this i still cant play the game 

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