Forum Discussion

ra7orrat's avatar
ra7orrat
6 years ago
Solved

[FIXED] [XB1/PS4] Photographs black

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Often (50% - 99%) What is your current game version number? SP...
  • crinrict's avatar
    crinrict
    2 years ago
    ● Photographs taken following today's patch will no longer turn black when stored in the Storage Box.

    Fixed in Patch 1.101.290/1.81

    Please create a new thread if you're still experiencing this issue, There have been other causes in the past but since there was a fix today, it's best to have a fresh thread. Going forward it's fine to have one thread for PC/Mac/Console.

kreatora's avatar
kreatora
Hero (Retired)
6 years ago

@Nikquin

Is it the same bug as here? If it were old photos it could happen. Check if the same still happens with new photos.

https://answers.ea.com/t5/Technical-Issues-Consoles/Xbox-one-Sims-4-photos-in-inventory-and-wall-turn-black/m-p/8047441#M4293


You only have two options to repair the game on the console

1. Please try clearing your cache by power-cycling your console. You can turn your console off and then unplug it for 60 seconds. After that, you can plug it back in, turn it back on, and try to access the game again.
2. Reinstall the game.

I don't work for EA

Nikquin's avatar
Nikquin
6 years ago

Update: Even though I was pretty sure it would have no effect, I did solution #2. I uninstalled the game and reinstalled. Still, photos and pets are blackened out. Now in addition, the paintings that my sim has completed, has turned light brown and some of my build/buy decorative paints have changed to the default displayed type vs. the specific swatch that I picked.

I decided to treat the file as corrupted and start a whole new game. Same results with blackened photos & blackened pets. I've not tested paintings of any kind. During the new game I decided to use some builds I created that were in my library from when I only had base game & they have no paintings or photos in them, just a few plants and table/shelving clutter for decorating. I am getting a red pop up message that says "system error" & " blue print doesn't exist" (or "blueprint missing"), yet I saved the blueprint to my library AFTER reinstalling because I never had it saved before.

So I don't know what is happening here. But if totally uninstalling, reinstalling and then creating a brand new game is still resulting in the same issues, then I am at my wits end.

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    6 years ago
    Hi everyone,

    I've merged a few threads together as you seem to be experiencing the same issue - thanks a lot for sharing all these details about what you are seeing, and for trying to troubleshoot the issue @Nikquin. It's really helpful, I'll forward the additional details to the team so they have as much information as possible.

    @Nikquin, would it be possible for you to share screenshots or a video of the red pop up messages you mention?

    Thanks again for your reports!
    -Mai
    • Nikquin's avatar
      Nikquin
      6 years ago

      @EA_Mai
      I will try to. Since my last post, I've been cleaning house on my library of builds and households with pets that were giving me issues. If I come across another one that does it I will provide a screenshot or video (likely a video as it happens quickly).

      ~Nik

    • BubblgumBlitz's avatar
      BubblgumBlitz
      5 years ago
      @EA_Mai So... this last post was back in August. I was unaware of the photo issue, and just bought the pack that provides the photo studio stuff for a specific game challenge I wanted to do, but am now experiencing this same thing. All my photos are turning black. Infant, tot and child photos I can't take again. I wouldn't have spent the money if I had known the pack was ultimately next to worthless.
      Has EA done ANYTHING to resolve this bug?
  • kenyadenisesims's avatar
    kenyadenisesims
    5 years ago

    I’m having the same issue but I’m afraid to even turn the game on. I had 3 saved files and 2 of them suddenly deleted. I’m on Xbox one and I’ve been playing the same game with the same family since TS4 came to console, so with 5 children being born in the game, ive taken a whole lot of pictures. And I don’t know what to do. Help me please?

    • McGrawOh's avatar
      McGrawOh
      5 years ago

      Just happened today, photos In inventory and on wall blank, going to try power cycle, and possible reinstall by Monday 

About The Sims 4 Bug Reports - Archive

This is a read-only archive of bugs previously reported on Answers HQ. Click "The Sims 4 Bug Reports" in the right-rail to browse and create new bugs.14,625 PostsLatest Activity: 9 months ago