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Pagankm18's avatar
Pagankm18
5 years ago
Solved

[FIXED] [XB/PS] Can't raise or Lower walls/Toggle floor (D-Pad Patch)

Product: The Sims 4 Platform:Sony Playstation 4 Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1....
  • crinrict's avatar
    crinrict
    4 years ago
    • For Simmers on PlayStation and Xbox running into an issue with dropping walls and moving between floors with the D-Pad, we have good news! We have implemented a fix which should restore your D-Pad functionality. 

    Fixed in Patch 1.87.40/1.58

    If you're still experiencing this issue, please create a new thread.

MediaKlepto's avatar
MediaKlepto
5 years ago

Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.39
What expansions, game packs, and stuff packs do you have installed? All except Batuu, Realm of Magic, Vampires, Bust the Dust, and Throwback Fit Kit
Steps: How can we find the bug ourselves? Enter CAS
What happens when the bug occurs? Exiting CAS causes D-pad functionality to stop working in Live Mode.
What do you expect to see? The controller to not lose partial functionality.
Have you installed any customization with the game, e.g. Custom Content or Mods? None, as I'm playing on PS4.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Installed v1.39

I had this exact problem last night and it was beyond frustrating, but at that point I couldn't find any reports about it so here I am.

I can absolutely confirm that upon exiting CAS, the D-pad stops functioning at the very very least in Live Mode when trying to switch between floors, raise/lower walls, and page through the list of sims. It DOES function on the pause menu, though I never did get back to check if it worked for the phone menu or pie menus for interactions or other such things in Live Mode. I was able to use the pause menu with the D-pad to switch to another household, and it wasn't working there either, so it's certainly not exclusive to one lot and can't be refreshed by loading another family.

The only solution I found as well was to completely restart my game.

xjodielaura's avatar
xjodielaura
5 years ago

I tried travelling to neighbourhoods and that didn’t help. I moved my family into a different lot and the bug didn’t happen with that family again although their current house only has one floor, the old lot was also a haunted residential so I don’t know if either of those things are the problem 

  • FinalBossNyuma's avatar
    FinalBossNyuma
    5 years ago
    @xjodielaura Gotcha, I’d seen a separate bug report posted around the same time as/now also directly underneath yours (this was before we were merged to a singular thread), & I was curious if this player was still able to travel after having triggered the glitch & they just hadn’t noticed it until after they’d arrived at the restaurant.

    Now I do wonder what the trigger(s) itself could be specifically, such as possibly entering CAS &/or other similar or non-similar actions.
    • xjodielaura's avatar
      xjodielaura
      5 years ago

      Every time it’s happened to me it was once I went into CAS. The first time I used a mirror to give my sim a new outfit, the second time I went into neighbourhoods and clicked the “create new household” option, and then returned to my previous family where the bug occurred again. It hasn’t happened since moving my family into a new lot and it hasn’t happened with any of my other families. The only difference with that lot was that it was a haunted house residential 

      • MediaKlepto's avatar
        MediaKlepto
        5 years ago

        I'm steering clear of deleting any user files for now since I may be migrating all of my saves to a new PS4 system in a day or two, so I've opted to just stick to building rather than try tweaking any sims in CAS.

        I can confirm that the house I'm currently renovating where I had this happen has never been a haunted house though, as it was a lot I'd built prior to the release of the Paranormal pack and once I've set the lot traits I hardly if ever even view them. I'll try loading a different family, perhaps on a less intense lot, and try popping in and out of CAS at some point just to see if the issue carries over.

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