Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Latest version
What expansions, game packs, and stuff packs do you have installed? All except werewolves and Star Wars
Steps: How can we find the bug ourselves? Play active detective career on Xbox one and try “traveling to crime scene” or “apb”
What happens when the bug occurs? It would load then fail and send me back to manage worlds
What do you expect to see? I expect the game to finish loading and to take my sim to their destination
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? No
Please release a bug fix update!! It’s been a while since we had a patch!
Edit By Crinrict: Added Tag to Title, Adjusted Title
I have no mods or CC, never used either before, but I’m getting a message every time I try to open my Sims 4 game. I haven’t had any issues until the most recent update.
When I click “Ok” and try to load a world and a family in that world, it returns me to the main screen where this message waits:
The game failed to load. Error Code:
102:1df25949 a7d3f204. It is recommended that you relaunch the game
I have relaunched several times and even waited a few days before trying again.
Again, I have no Mods or CC, and never have.
I’ve seen other posts in the EA Help forum from other users that said removing certain Mods fixed this issue, so I’m not sure why I’m having this issue without having any Mods.
Any help is appreciated. Thank you!
Hello Crin,
I am so thankful for your help!
I did find some LastException files. I will delete them now and try re-launching the game, and will upload any new ones that may be created.
WOW, yes! That's an extremely impressive assessment- my main Sim JUST joined the Detective Career, right before I started having this error code issue...!
Now that you mention it, I also remember seeing a weird error in-game, something about an item being removed. I got that "item removed" error every time I saved or left the lot.
I wonder if it's related to the Detective Career, too?
THANK YOU!
Hello Crin,
I am trying to upload the LastException files with a Bug Report, but the form will not submit...!
I have been attempting to submit for 20 minutes now, trying something else soon, hopefully I will have a Bug Report to reference shortly...
Thank you!
https://answers.ea.com/t5/Bug-Reports/Error-Code-102-1df25949-a7d3f204/td-p/12439708
Here is the bug report.
The uploader would not allow me to attach the LastException file itself, but I was able to add the text from the file using the "Insert Code" option, if that helps.
Thank you!
(PS- I was just now able to load another family file without any household members in the Detective Career... The error popped up still, but when I clicked "OK" it allowed me to choose another world/family...!)
@courtrkb I merged your post with the existing report.
To upload the LastException file you'll need to create a rar file or remove the XML part from the file. I'm guessing it's the same as others have had though.
Did you try removing the Sim from the career ? I think once you loaded another lot it should be possible to go back and remove the career.
