EA Staff (Retired)Can anyone experiencing this issue possibly share a save file where you've seen it occur? Thanks so much!
Instructions for sharing files: http://answers.ea.com/t5/The-Sims-4-Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302
You can DM me the link to your files (note that I may not always respond) or you can upload them via this Google Form: https://docs.google.com/forms/d/e/1FAIpQLSfmGBSvKURn9Ew6FLZDXs3cgAjYUGgkqMWbpvehGHmK4CX_ow/viewform
Here is my game. Note that I have a couple things in front of the downstairs window right now. But did not when I was trying to do this originally. I too only get the lock option from a window on the first floor.
https://drive.google.com/file/d/1Xmsbc5gxvuthF_RGwnr-Cttf4x6pR6jR/view?usp=sharing
