[INFORMATION] How does this forum work ?
Introduction
This forum is for bug reports on the Sims 4. It's main purpose is to report bugs which the devs need to fix, not to troubleshoot your game.
Bugs by nature don't really have a sol...
Forum Discussion
The Bug Template/ Info to Provide
Before posting in the bug forum, please try the following things first
- Check the compiled list: [READ FIRST] Compiled list of Bugs. If the issue you're about to report already has a thread, please use that one. Make sure to click me too on the first post and if you have new information, also post. Also post if the thread didn't have an answer in > 3 month.
- Search the forum. There's a lot of open issues reported that aren't on the compiled list. A quick search and checking the first page will avoid multiple threads on the same issue.
- It's important that you remove all custom content and mods before reporting something. A lot of stuff is broken the bug forum isn't the place to get support for mod issues. This is so EA can't dismiss a bug as mod/cc related.
- It's always helpful for narrowing down the bug, if you could also test it on a new save as well as other Sims and households/houses. This isn't always possible though.
- In the bug forum, bumping a thread is only considered necro posting if the thread is either has been tagged as FIXED or if it's from before 2017 (when the template was introduced)
Good Practice on your bug report
- Use an accurate title and add Pack tags if you know which pack is involved (List for tags below). Titles are limited in length so don't make them too long. It's not necessary to include Patch numbers unless the same bug occurred before.
- Fill out the template completely and provide all information asked. Information on how to find version number and common known issues with the bug template can be found below.
- Depending on your issues, please also provide, Specs, pictures, LastException/LastCrash files, houses/Sims or when asked Saves. Details on how to find and provide those can be found below.
- If you post a picture it's very helpful if you encircle the actual issue.
- Create one thread per issue. This may sound tedious especially for little things but it allows EA to track issues better. There are exceptions to this when something is very similar or unclear if the same or not. Sometimes one issue also has multiple threads as the symptoms can differ. Sometimes it's hard to distinguish if something is a different issue or the same so your thread might get accidentally merged or you will be asked to make a separate thread even if it's not necessary.
Processing of threads
There are two aspects when it comes to processing stuff in the bug forum.
- EA Bug Team: Bugs reported will be collected by EA and handled internally. They rarely post any acknowledgments and wont' give out ETA's on when stuff will be fixed. The bug team will ask for info when needed.
- Me (and other helpers): I mostly provide a compiled list of reported bugs and try to keep the bug forum free of duplicates (as much as possible). I will also troubleshoot where I see necessary. I do not work for EA or have any other association but I try my best to keep the bug forum organized. How I handle the forum changes from time to time so please check this thread for current info on that: [PLEASE READ] Information/Questions about the bug forum.
Both of these aspects help to ensure that your bug report will be seen even if you do not get an answer. As said before, if you need troubleshooting help, it's better to use the tech forums of your platform. The bug forum is mainly for reporting.
Status of a Bug
EA doesn't give out ETAs or information on status of bugs nor do they acknowledge every issue you see reported. This does not mean that they aren't legit bugs or that they won't get fixed somewhere down the line.
The tag on a thread can give you an indication on what the status is and if it's worth bumping a thread or not. If an issue didn't have an answer in > 3 month and you're still affected, it's always good to bump it.
Threads that are marked as By Design, Fixed, Archived or Mod/CC issue are closed issues. Make new threads (Fixed, Archived) or bump them (Mods/CC, By Design) if you still have issues or don't agree. Archived threads often already have a new thread so check the last post of the thread for links. By Design and Mods/CC are also often moved to feedback/mods.
Threads that are marked as solved (check mark) are still open issues unless they have one of the tag mentioned above. The solved mark is used to increase the visibility of a post within the thread. That post will show as second post in the thread so you don't have to read the whole thread for more information. Threads marked this way are mostly threads that either have a Workaround you can use until EA fixes the issue or to highlight a post of a Guru/CM that contains information. These threads are NOT considered fixed. They are open bugs.
Spoiler
Since there seems to be a lot of misunderstanding of what I do and what I'm capable to do, I want to stress again, that I DO NOT WORK FOR EA. I do have the ability to forward stuff to the AHQ Staff. I compile lists for everyone here to see what's already reported. It's not in my hands what Maxis chooses to handle what way. I do not have any information when what is going to be fixed. I'm basically merely a collector/messenger should I get some info I can pass on (which is really rare). Do not think it's for naught if you report here. It's not. This forum is being monitored by Maxis. There's a lot of stuff I don't know and I depend on each and everyone of you to help me out and clarify things. There's a lot of sites with info and I can't read them all.
This post explains what each tag used means in detail.
If you have a report for the a stuff pack/game pack or expansion pack please put a abbreviation (see list below) in front in your title. I'll be editing thread titles if that info is missing.
Please be aware that my tag have nothing to do with the status a bug has with QA. It's always good to keep up with your bugs and check if it's still there after patches and let me know if something is fixed or not, especially if it wasn't in the patch notes.
Some threads are not tagged at all anymore. This doesn't mean they're not being handled. See above for more details.
Expansion Packs
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[GTW]: Get To Work
-
[GT]: Get Together
- [CL] City Living
- [CD] Cats & Dogs
- [S] Seasons
- [GF] Get Famous
- [IL] Island Living
- [DU] Discover University
- [ECO] Eco Lifestyle
- [SE] Snowy Escape
- [CoL] Cottage Living
- [HSY] High-School Years
- [GRO] Growing Together
- [HR] Horse Ranch
- [FR] For Rent
- [LS] Lovestruck
- [LD] Life & Death
Game Packs
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[OR]: Outdoor Retreat
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[SD]: Spa Day
- [DO] Dine Out
- [V] Vampires
- [PH] Parenthood
- [JA] Jungle Adventure
- [SV] StrangerVille
- [ROM] Realm of Magic
- [JTB] Star Wars: Journey to Batuu
- [DHD] Dream Home Decorator
- [MWS] My Wedding Story
- [W] Werewolves
Stuff Packs
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[LSP]: Luxury Stuff Pack
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[PPSP]: Perfect Patio Stuff Pack
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[SSP]: Spooky Stuff Pack
- [CKSP] Cool Kitchen Stuff Pack
- [MHSP] Movie Hangout Stuff Pack
- [RGSP] Romantic Garden Stuff Pack
- [KSPS] Kid's Room Stuff Pack
- [BYSP] Back Yard Stuff Pack
- [VGSP] Vintage Glamour Stuff
- [BNSP] Bowling Night Stuff Pack
- [FSP] Fitness Stuff Pack
- [TSP] Toddler Stuff Pack
- [LDSP] Laundry Day Stuff Pack
- [MFPSP] My First Pet Stuff Pack
- [MSP] Moshino Stuff Pack
- [TLSP] Tiny Living Stuff Pack
- [NKSP] Nifty Knitting Stuff Pack
- [PSP] Paranormal Stuff Pack
- [HCHSP] Home Chef Hustle Stuff Pack
- [CCSP] Crystal Creations Stuff Pack
Kits
- [TFK ] Throwback Fit Kit
- [CKK] Country Kitchen Kit
- [BDK] Bust The Dust Kit
- [COK] Courtyard Oasis Kit
- [FSK] Fashion Street Kit
- [ILK] Industrial Loft Kit
- [IAK] Incheon Arrivals Kit
- [BRK] Blooming Rooms Kit
- [MMK] Modern Menswear Kit
- [CSK] Carneval Streetwear KIT
- [DTMK] Décor to the Max Kit
- [MCK] Moonlight Chic Kit
- [LCK] Little Campers Kit
- [FFK] First Fits Kit
- [DLK] Desert Luxe Kit
- [PPK] Pastel Pop Kit
- [ECK] Everyday Clutter Kit
- [SCK] Simtimates Collection Kit
- [BCK] Bathroom Clutter Kit
- [GHK] Greenhouse Haven Kit
- [BTK] Basement Treasure Kit
- [GRK] Grunge Revival Kit
- [BNK] Book Nook Kit
- [PSK] Poolside Splash Kit
- [MLK] Modern Luxe Kit
- [CEK] Castle Estate Kit
- [GGK] Goth Galore Kit
- [UHK] Urban Homage Kit
- [PEK] Party Essentials Kit
- [RRK] Riviera Retreat Kit
- [CBK] Cozy Bistro Kit
- [ASK] Artist Studio Kit
- [SNK] Storybook Nursery Kit
Creator's Kits
- [CKCK] Cozy Kitsch Creator's Kit
- [SSPCK] Sweet Slumber Party Creator's Kit
Free Pack
- [HP] Holiday Pack
Console
- [XB1] XBox 1
- [XBX] XB Series X
- [XB] All XB Consoles
- [PS4] PS4
- [PS5] PS5
- [PS] All PS Consoles
- [PS/XB] All Console versions
Other Tags
- [STEAM] Bugs that only occur on the Steam Version of the game
- [EPIC] Bugs that only occur on the EPIC Store Version of the game
- [GALLERY] Everything related to the gallery/library
Please only add the Pack ones yourself as I'll be adding the others. This helps me keep track of what I've checked and the status.
- [INFORMATION], [READ FIRST], [PLEASE READ]: These are important threads you should make sure to read before you post
- [NO TAG]: Issues reported. Please do provide info if asked.
- [LAUNDRY LIST], [LL] This bug is on the Laundry List published by EA
- [COLLECTION THREAD] Thread to one related issues but concerning different nuances of it. Rarely used
- [NEEDS INFO], [NEEDS SAVES] (Old: [SAVES NEEDED]) QA has answered in this threads and they either need more information or saves as they have issues duplicating the issue. In rare cases there will be questions from me on these threads as it's an issue that caught my interest. Issues that are possibly fixed also get this tag. If you come across them, please make sure to post and not just hit me too.
- [WORKAROUND]: These are legit bugs that are listed in the compiled bugs but since they have a workaround, they are marked as solved to highlight the post with the workaround
- [FIXED]: These are Issues that have been fixed. Information by either of these sources: Patch Notes, OP, Maxis Staff. Bugs that were officially fixed (Patch Notes/Maxis Staff Post) are locked. If you still see the issue, make a new thread. This ensures a current me too count and helps identify other causes that can lead to the same issue and also need fixing.
- [MODS/CC RELATED]: This issue is related to a mod you're using or custom content. Make sure to remove
- [BY DESIGN]: This is working as intended. If you don't like it, please post in the official forum in the feedback forum
- [UNSURE] (Old: [UNCLEAR]) Totally not sure if it's a bug or by design.
- [ARCHIVED] Old thread that usually have a new one. New ones are linked in the last post.
The following tags are no longer in use but there might still be old threads with this
- [WORK IN PROGRESS] This is a complex issue that is being looked into and adjusted by EA/MAXIS. Probably multiple issues involved
- [UNDER INVESTIGATION] A QA Guru has answered in this thread and acknowledge that they are trying to find some info. This does not mean it's an acknowledge bug or that it will get fixed soon. If anyone has further information to provide, that'd be great.
- [NOT BUG]:This is working as intended. If you don't like it, please post in the official forum in the feedback forum
- [FEEDBACK]: Bugs that have been reported a long while ago with not many me too's or echo or need Input to see if other see this as an issue that needs fixing. These are usually removed from the list. Also for formerly widespread issues that seem fixed but never have been in the patch notes. It's great if you post your feedback in these to see how many people still see it/are annoyed by it. --> Now Needs Input
- [TO ADD] [NEEDS INPUT/A] Those have been identified as bug but have not been added to the list yet.
- [TROUBLESHOOT] (OR TS if the title gets to long) Issues that need have troubleshooting steps OP needs to try. Often not forwarded until further info is provided
- [TO TEST] Newly reported issues that need testing before being added to the list. Feel free to jump in on those. Not used commonly anymore.
- [NEEDS INPUT] Issues that have been reported by few users or didn't have any interested in a long while. If you have this issue and you want it fixed, make sure to click me too and if the thread hasn't had an answer in 3 month, make sure to add your voice by posting in it. Needs Input threads with no interest in 3 month will be dropped from the list.
- [OPEN] Issues that have been reported by a certain amount of users.
