Are you using mods/cc in your game ? If so, please remove them
See this for more information: [PLEASE READ] Usage of Mods and Custom Content
So...I have this same problem. I'm not sure if it is related but I also can't change the color of my teens' eyes. I took out all my mods and cc piece by piece to solve it, but even when they were all out, none of them were causing the problem as it was still there. So I repaired the game...nothing. Then I "reset" The Sims 4 folder by putting it onto my desktop, generating a new one, and copying over my mods, custom music, recorded videos, screenshots, saves, options and tray folder. Still nothing! I'm going crazy! Is there anything else that could possibly be causing this before I throw my whole computer out?
HI @geniustrue
after renaming the folder, did you try this before putting anything back as well ?
