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willparkinson's avatar
willparkinson
7 years ago

[NEEDS INPUT] Faces on Sims gone when taking photos

Product: The Sims 4 Platform:Mac Which language are you playing the game in? English How often does the bug occur? Often (50% - 99%) What is your current game version number? 1.53.115.1220 Wh...
Bluebellflora's avatar
Bluebellflora
Hero+
7 years ago
@willparkinson @crinrict

I've tried this on multiple sims but cannot reproduce. I have the AMD Radeon Pro 560 4Gb, running Mojave 10.14.5. Which version of macOS are you running?
willparkinson's avatar
willparkinson
7 years ago

Hope this helps. 🙂 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    7 years ago
    @willparkinson

    Mojave too, thanks. Have you repaired your game in Origin? If that doesn't fix it please move your whole Sims 4 folder to the desktop then re-launch your game. It will be like new as all your saves etc. are in the folder you moved. Play a household and take selfies to see if it still occurs.
    • DizzyDee-K's avatar
      DizzyDee-K
      Seasoned Ace
      7 years ago

      macOS 10.14.5 

       Model Name: MacBook Pro

        Model Identifier: MacBookPro15,1

        Processor Name: Intel Core i7

        Processor Speed: 2.6 GHz

      Chipset Model: Radeon Pro 560X

        Type: GPU

        Bus: PCIe

        PCIe Lane Width: x8

        VRAM (Total): 4 GB

        Vendor: AMD (0x1002)

      I've been having this problem randomly since the IL patch. I've reset and repaired, but I don't know if that really fixes the issues or it just randomly goes away. Sometimes traveling fixes it. Sometimes having the effected sims move to a different spot on the lot or in the area fixes it. I play rotationally and haven't checked this with all my Sims, so don't know if it's specific to certain households or not. First noticed this when playing with my Sim who sells his photos at a retail lot.

      Here's a sim taking a "selfie." You can see her in the mirror, but not in the foreground.

    • willparkinson's avatar
      willparkinson
      7 years ago

      Thus far it SEEMS to work. I'll keep an eye on it. Thank you for your help!

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