Forum Discussion

janyses's avatar
janyses
Seasoned Ace
2 years ago

[NEEDS SAVES] The game failed to save. Error Code: 507:6b866:3efd0bcf

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Occasionally (10% - 49%) What is your current game version number? 1.98.158.10...
traditionallimb's avatar
traditionallimb
4 years ago

After prompted to restart the game to install new content, trying to save the game results in a pop-up saying, "The game failed to save. Error Code: 507:6b866:3efd0bcf" I tried saving through Save, Save as, and Save and Exit, but all threw the same error.

If anymore information is needed, just say.

Thanks

crinrict's avatar
crinrict
Hero+
4 years ago
@traditionallimb Are you using mods/cc in your game ? If so, does it work without it ?

What security Software are you using ?
  • traditionallimb's avatar
    traditionallimb
    4 years ago
    @crinrict Hi, I'm not using any mods, and the only security software is the one built into Windows. It hasn't flagged anything as suspicious or blocked anything
    • crinrict's avatar
      crinrict
      Hero+
      4 years ago
      @traditionallimb Does it happen with any save or only a specific one ?

      Do you have enough disc space ?
      • janyses's avatar
        janyses
        Seasoned Ace
        4 years ago

        So this just happened to me. Could not save, save as, etc. Same error code as the OP. Turns out, I had just started a group cooking situation and it prevented me from saving. So I un-paused the game, let my sims finish cooking, and I could save again. Last Exception:

        Spoiler
        1.200.000.556.Release</buildsignature><categoryid>group_cooking_situation.py:286</categoryid><desyncid>8a68a70b1eb7c8cb6268cc61</desyncid><systemconfig/><screenshot/><desyncdata>[manus] Save failed due to Exception (AttributeError: 'NoneType' object has no attribute 'id')&#13;&#10;Traceback (most recent call last):&#13;&#10;Caught and logged:&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\services\persistence_service.py", line 560, in _fill_and_send_save_game_protobufs_gen&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 514, in save_all_services&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_manager.py", line 118, in save&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1655, in save_zone&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 514, in save_all_services&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\situation_manager.py", line 1126, in save&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\complex\group_cooking_situation.py", line 281, in save_situation&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\base_situation.py", line 761, in save_situation&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\situation_complex.py", line 1033, in _save_custom&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\situations\complex\group_cooking_situation.py", line 286, in _save_custom_situation&#13;&#10;AttributeError: 'NoneType' object has no attribute 'id'rtim=0&#13;&#10;ClientInfo isn't here</desyncdata></report>
        </root>

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