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MadameNordica's avatar
MadameNordica
Rising Ace
5 years ago

[OPEN] Gallery freezes game

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Often (50% - 99%) What is your current game version number? 1.76.81.1020 What...
LukeSDarko's avatar
LukeSDarko
5 years ago

Playing on PC, windows 10 version 21H1

  • LukeSDarko's avatar
    LukeSDarko
    5 years ago

    Anyone care to help?

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @LukeSDarko Sorry, wasn't well last week so I missed your response.

    Could you post your Computer's DxDiag?

    - Press Windows-Key + R
    - Type: DxDiag
    - Click on Save all Information.
    - Attach the Text File to your post
      • crinrict's avatar
        crinrict
        Hero+
        5 years ago
        @LukeSDarko Thanks. That looks fine.

        Can you describe exactly what happens ? Do you load the gallery and then the game freezes up to the point where you have to shoot down the game or are you getting any messages ?

        Can you try if it works if you try a fresh windows user and try on there ?

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