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MadameNordica's avatar
MadameNordica
Rising Ace
5 years ago

[OPEN] Gallery freezes game

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Often (50% - 99%) What is your current game version number? 1.76.81.1020 What...
LukeSDarko's avatar
LukeSDarko
5 years ago

Playing on PC, windows 10 version 21H1

crinrict's avatar
crinrict
Hero+
5 years ago
@LukeSDarko Sorry, wasn't well last week so I missed your response.

Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post
    • crinrict's avatar
      crinrict
      Hero+
      5 years ago
      @LukeSDarko Thanks. That looks fine.

      Can you describe exactly what happens ? Do you load the gallery and then the game freezes up to the point where you have to shoot down the game or are you getting any messages ?

      Can you try if it works if you try a fresh windows user and try on there ?
      • LukeSDarko's avatar
        LukeSDarko
        5 years ago

        Yeah nope same thing happening. I'm pretty computer literate and I have no idea what's going on.

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