[OPEN] Gallery freezes game
Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Often (50% - 99%) What is your current game version number? 1.76.81.1020 What...
Forum Discussion
SimQARobo
EA Staff
EA StaffHello @MadameNordica
- How long does the game stay frozen before you decide to exit the game?
- Is your computer connected to the internet through Wi-Fi or an ethernet cable?
- Can you try this:
- Move your entire \Documents\Electronic Arts\The Sims 4\ folder to another location on your computer, then start the game again. Do you still see the issue in the Gallery?
@SimQARobo I am hardwired as I used to work from home to highspeed internet with an ethernet cable. I've tried this fix before and it didn't work. I've tried taking my tray folder completely out b/c I thought it was b/c I had too much in there, also didn't work. NOW the gallery freezes (and let's be clear, I'll wait 2-3 minutes and at that point, it's frozen) when I try to share or showcase creations - doesn't seem to matter if they are households or builds. It will freeze so I have to save and exit, then when I get the game reloaded and share it, it shares twice. What is going on? Sorry I answered your questions without bullets, but I think I answered all of them 🙂
Hi!
I have the same issue. I've noticed that it especially happens if I am active on the gallery. I wait several minutes before restarting Sims. I can take all those steps but they are not working for anyone else, so...
Thanks!
- SimQARobo@MadameNordica Thanks for the info 🙂 . Just to be sure - did you try moving the entire \Documents\Electronic Arts\The Sims 4\ folder, or only the Tray folder?
- @SimQARobo I've tried it both ways. No difference. I've tried the entire folder, the tray only and my saves only.
- SimQARobo
Strange.
- Is favoriting the only action in the Gallery that causes freezing for you? Do other actions like downloading and commenting work OK for you?
- Does the website version of the Gallery work OK for you? Are you able to favorite items there?
- @SimQARobo I can - it just takes forever and I cannot sort by ppl I'm following.
re: actions - no this faving is NOT the only action that I freeze up on - sometimes it is sharing or saving my own households or builds. It doesn't seem to have any rhyme or reason to lot type, household or whatever.
Commenting works ok, but I have arthritis in my hands, so I prefer to fave over typing a comment because then I can play longer, so for me this is an ACCESSIBILITY thing.
Sometimes when it freezes during upload it uploads twice or the og upload doesn't show up in my catalog so I upload again.
most times now when I am able to view gallery sorted by ppl I follow, it won't show that I've faved anyone, even though I have. I sometimes end up UN faving households or builds b/c of that. You can imagine how that makes the creators I'm unfaving feel. It's pretty rotten.
