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fancyfeet711's avatar
fancyfeet711
11 months ago
Solved

[OPEN] Game crashing when placing certain items (Intel Iris XE, DX9)

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.109.185.1030 DX9...
crinrict's avatar
crinrict
Hero+
10 months ago
You can try the -dx11 switch to see if it doesn't crash with DX11.

Would be interesting to know. You can always switch back afterwards. Mainly interested in the results.

Also if everyone could post their specs, that be great. Helps pinpointing the issue.
Brohepsi's avatar
Brohepsi
Rising Rookie
10 months ago

@crinrict Here you go! It's higher than I thought it would be. Maybe I'll try out the new DX11

  • Brohepsi's avatar
    Brohepsi
    Rising Rookie
    10 months ago

    An update from my end: I figured out how to turn on DX11 and was successfully able to remove the wall cabinets with no crashing

  • crinrict's avatar
    crinrict
    Hero+
    10 months ago
    @Brohepsi Thanks for testing.

    I wonder if DX9 has an issue with this Intel Iris chips. So far everyone in this thread has one but it's probably not enough data yet.

  • fancyfeet711's avatar
    fancyfeet711
    10 months ago

    @crinrict sorry it took me so long to get back to this! I haven't had any issues since going back to DX11, but here's my dxdiag file anyway, hope it helps!

  • crinrict's avatar
    crinrict
    Hero+
    10 months ago
    @fancyfeet711 Same graphics chip as the others. It seems that chip has some issues with DX9

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