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fancyfeet711's avatar
fancyfeet711
6 months ago
Solved

[OPEN] Game crashing when placing certain items (Intel Iris XE, DX9)

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.109.185.1030 DX9...
Brohepsi's avatar
Brohepsi
New Rookie
5 months ago

@crinrict Here you go! It's higher than I thought it would be. Maybe I'll try out the new DX11

Brohepsi's avatar
Brohepsi
New Rookie
5 months ago

An update from my end: I figured out how to turn on DX11 and was successfully able to remove the wall cabinets with no crashing

  • crinrict's avatar
    crinrict
    Hero+
    5 months ago
    @Brohepsi Thanks for testing.

    I wonder if DX9 has an issue with this Intel Iris chips. So far everyone in this thread has one but it's probably not enough data yet.

  • fancyfeet711's avatar
    fancyfeet711
    5 months ago

    @crinrict sorry it took me so long to get back to this! I haven't had any issues since going back to DX11, but here's my dxdiag file anyway, hope it helps!

  • crinrict's avatar
    crinrict
    Hero+
    5 months ago
    @fancyfeet711 Same graphics chip as the others. It seems that chip has some issues with DX9

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