Forum Discussion

fancyfeet711's avatar
fancyfeet711
6 months ago
Solved

[OPEN] Game crashing when placing certain items (Intel Iris XE, DX9)

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.109.185.1030 DX9...
crinrict's avatar
crinrict
Hero+
6 months ago
@fancyfeet711 I have no idea what's causing it but I can't replicate.There was another user in PC tech though

Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post
wasikm007's avatar
wasikm007
Seasoned Veteran
5 months ago

@crinrict Hello, I tried to see if I could replicate what they are experiencing because I also have a chip... here is my specs if that will help.

But I could not in any way get my game to crash using any of the cabinets.

The odd part in which I will submit a report, is like others are saying here... I too thought initially I was using -dx11, but somehow the game keeps reverting back to the dx9. I noticed this has been happening more than once. And as you can see my computer can handle the -dx11.

So when I first started testing the cabinets.. it was actually with dx9 with no issues, with dx11... all is working well there too. 

I also run a vanilla game with no Mods or Custom Content. All drivers are updated.

  • crinrict's avatar
    crinrict
    Hero+
    5 months ago
    @wasikm007 According to your DxDiag, you have a NVIDIA GeForce GTX 1660.

    • wasikm007's avatar
      wasikm007
      Seasoned Veteran
      5 months ago
      @crinrict Thank you for letting me know. I was told I had a good gaming PC. and was really confident about my PC, until today. When I looked at the specs I gave, I saw "Chip". I know it's been a while... but back before HD came in, I always seemed to remember that Chip was not actually a solid graphics card. But today, it seems the terminology is all changed.

      If I am wrong, please correct me, as I would like to learn.
      • crinrict's avatar
        crinrict
        Hero+
        5 months ago
        @wasikm007 Chip usually refers to onboard graphics while a graphics card is something separate. You don't have a chip (at least there's none shown in your DxDiag). It is possible that your processor also has a chip (I'm not that good at hardware related stuff) but it's not obviously listed.

        If you want to be sure if Sims uses the card, open config.log with a text editor and check
        === Graphics device info ===

About The Sims 4 Bug Reports - Archive

This is a read-only archive of bugs previously reported on Answers HQ. Click "The Sims 4 Bug Reports" in the right-rail to browse and create new bugs.14,625 PostsLatest Activity: 7 months ago