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fancyfeet711's avatar
fancyfeet711
6 months ago
Solved

[OPEN] Game crashing when placing certain items (Intel Iris XE, DX9)

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.109.185.1030 DX9...
crinrict's avatar
crinrict
Hero+
5 months ago
@wasikm007 According to your DxDiag, you have a NVIDIA GeForce GTX 1660.

wasikm007's avatar
wasikm007
Seasoned Veteran
5 months ago
@crinrict Thank you for letting me know. I was told I had a good gaming PC. and was really confident about my PC, until today. When I looked at the specs I gave, I saw "Chip". I know it's been a while... but back before HD came in, I always seemed to remember that Chip was not actually a solid graphics card. But today, it seems the terminology is all changed.

If I am wrong, please correct me, as I would like to learn.
  • crinrict's avatar
    crinrict
    Hero+
    5 months ago
    @wasikm007 Chip usually refers to onboard graphics while a graphics card is something separate. You don't have a chip (at least there's none shown in your DxDiag). It is possible that your processor also has a chip (I'm not that good at hardware related stuff) but it's not obviously listed.

    If you want to be sure if Sims uses the card, open config.log with a text editor and check
    === Graphics device info ===
    • wasikm007's avatar
      wasikm007
      Seasoned Veteran
      5 months ago
      @crinrict Ok, so then I wasn't so far off then LOL. I remember in the Sims 2 days many were trying to play the more demanding EPs with an onboard chip Vs a graphics card and was wondering why they were having issues. So, when I saw chip where it reads
      "Card name: NVIDIA GeForce GTX 1660
      Manufacturer: NVIDIA
      Chip type: NVIDIA GeForce GTX 1660"... I was really shocked. LOL. I am not used to seeing "Chip" by a graphics card.
      • fancyfeet711's avatar
        fancyfeet711
        5 months ago

        @wasikm007 my game keeps reverting to dx9 as well! I've played a bunch in the past few days (hooray for vacation!) and I've noticed that after I type in the -dx11 command and save it, it'll play like that once or twice but then when I reopen the game it's randomly gone. @crinrict, do you know how to make this stop reverting?

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