Product: The Sims 4Platform:PCWhich language are you playing the game in? EnglishHow often does the bug occur? Rarely (0% - 9%)What is your current game version number? 1.84.197.1030What expansions, game packs, and stuff packs do you have installed? All Expansion Packs. All Game Packs except; My Wedding Stories. All Stuff Packs. Steps: How can we find the bug ourselves? Play in a Save You formerly have played a Scenario Household in. In This case it revolved around; Finding Love after a Break Up.What happens when the bug occurs? Getting this message while trying to save: The game failed to save. Error Code: 514:54350669:f961826e.What do you expect to see? The Game Saving Progress without any Errors.Have you installed any customization with the game, e.g. Custom Content or Mods? YesDid this issue appear after a specific patch or change you made to your system? Neutral/Not Sure I played an unrelated Household to the Scenario Household, when this message occurred when trying a save: The game failed to save. Error Code: 514:54350669:f961826e.Repair Game and similar troubleshooting measures didn't fix the problem. The cure for my Game atm.Having a mod, that creates advanced Last Exceptions files, I turned to the Discord community connected with it for Advise, and got this info for my Problem:"We see this error when a non active household seems to be doing a scenario (game glitch) - try switching households to save or delete the household that is not yours." I switched to the original Scenario Household, and saved the Game.Exited, and reentered The Household I had problems with. It seems to have done the trick for me, my game is back to normal for now.(Shout-out to the Deaderpool/MCCC community for the Help!) Edit By Crinrict: Added Tag to Title

Marked as Solution for Visibility. This is still an open issue. Hello. For anyone seeing this issue with an empty Mods folder and updated game - would you be willing to share your affected save file(s)? If so, instructions are here: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302

@crinrict I've just had the Save Error 514:54350669:f961826e.It revolved around The Scenario; Finding Love after a Break Up Game Save.I didn't play the Scenario Household, but another Household in the same Save, at the time the error occurred.I have MCCC installed, and joined their Discord server for help.I got the advise:Switch to the original Scenario Household and save the Game.Exit, and reenter The Household I had problems with.It seems to have done the trick for me, my game is back to normal for now.Maybe it would work for Others too.

@iris_da_rodesia Hey, you are probably playing in a saved game where you’ve played, or am playing, a household with a scenario. That's my experience of the problem. A scenario is active somewhere in that save.I fixed my problem by going into the former scenario household, saved the game, exited and reentered the family I played at the time the problem occurred. And haven’t had the problem since.One has resolved the issue by founding out a household with an active scenario was moved to “Other Households” and they cancelled the scenario.Another just tried to save in a not related another household, non-scenario though, in the scenario save.These are some options to try out for.-But I would HIGHLY recommend, if You have the problem with an empty mods folder and updated game, send Your affected game save to @SimQARobo. This need to be looked into.

@crinrict, to answer them..1. No. Switched lots and neighborhoods. Didn't matter.2. No mods. No custom content.3. Trying that right now, playing a Sim with Scenario enabled.

I stumbled upon this thread when encountering the same problem. For me it was the Finding True Love After a Breakup scenario that made the error. I had put the scenario household in my "unplayed household" category when the error started. I found the scenario household again and deleted it completely. That was when the error stopped happening and I could save as usual. Hope this can help someone!

[OPEN] Game failed to save. Error Code: 514:54350669:f9618

39 Replies

Replies have been turned off for this discussion

EchoAlpha_x5
4 years ago
Every time I try to save on SIMS 4 after I bought Cottage Living, I get this ERROR code.
ERROR Code: 514:54350669:f961826e
Anyone who knows a fix?
Done STEAM Verification several times and it has repaired itself twice, downloaded about 30-40MB. Then a third time when the problem happened and it was verified 100%.
crinrict
Hero+
4 years ago
@EchoAlpha_x5 Does it matter which lot you're trying to save on ?

Any mods/cc in your game ?

Have you tested another save to see if that has the same issue ?
EchoAlpha_x5
4 years ago
@crinrict, to answer them..

1. No. Switched lots and neighborhoods. Didn't matter.
2. No mods. No custom content.
3. Trying that right now, playing a Sim with Scenario enabled.
crinrict
Hero+
4 years ago
If it only occurs on that one save, would you mind sending me the save game ?

Instructions in my signature.
EchoAlpha_x5
4 years ago
Actually, I managed to fix the problem.
I deleted my saves that had Cottage Living, closed the game, verified the game again via STEAM and restarted the game without Cottage Living.
Since then, it's been working smoothly, @crinrict.

Cottage Living needs a good debugging because somehow it removes 30-40MB of files from the game folder itself which is needed for saves. This is of course just my theory.
crinrict
Hero+
4 years ago
@EchoAlpha_x5 Good to hear.
wannatrythesims
4 years ago
@crinrictI am having the same problem/getting the same error code. I deleted all my mods and tested another save (where I hadn't used any Cottage Living stuff yet), which did work fine. I found a lastException file dated today. Is there any way I can fix this without having to sacrifice this particular save?
crinrict
Hero+
4 years ago
@wannatrythesims4 Could you upload the lastException file ?

Follow instructions here on how to upload: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-does-this-forum-work/m-p/3445427#M181737 (under Additional info)
wannatrythesims
4 years ago
Spoiler
<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>52c5becd970c369e61afcb07</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2021-12-07 22:04:19</createtime><buildsignature>Local.Unknown.Unknown.1.82.99.1030-1.200.000.535.Release</buildsignature><categoryid>scenario.py:442</categoryid><desyncid>52c5becd970c369e61afcb07</desyncid><systemconfig/><screenshot/><desyncdata>[manus] Save failed due to Exception (AttributeError: 'NoneType' object has no attribute 'in_ticks')
Traceback (most recent call last):
Caught and logged:

 File "T:\InGame\Gameplay\Scripts\Server\services\persistence_service.py", line 560, in _fill_and_send_save_game_protobufs_gen
 File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 514, in save_all_services
 File "T:\InGame\Gameplay\Scripts\Server\zone_manager.py", line 118, in save
 File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1648, in save_zone
 File "T:\InGame\Gameplay\Scripts\Server\game_services.py", line 46, in save_all_services
 File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 514, in save_all_services
 File "T:\InGame\Gameplay\Scripts\Server\sims\household_manager.py", line 339, in save
 File "T:\InGame\Gameplay\Scripts\Server\sims\household.py", line 1694, in save_data
 File "T:\InGame\Gameplay\Scripts\Server\sims\household.py", line 1653, in populate_household_data
 File "T:\InGame\Gameplay\Scripts\Server\gameplay_scenarios\scenario_tracker.py", line 306, in save_data
 File "T:\InGame\Gameplay\Scripts\Server\gameplay_scenarios\scenario.py", line 442, in save
AttributeError: 'NoneType' object has no attribute 'in_ticks'rtim=0
ClientInfo isn't here</desyncdata></report>
<report><version>2</version><sessionid>52c5becd970c369e61afcb07</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2021-12-07 22:06:24</createtime><buildsignature>Local.Unknown.Unknown.1.82.99.1030-1.200.000.535.Release</buildsignature><categoryid>scenario.py:442</categoryid><desyncid>52c5becd970c369e61afcb07</desyncid><systemconfig/><screenshot/><desyncdata>[manus] Save failed due to Exception (AttributeError: 'NoneType' object has no attribute 'in_ticks')
Traceback (most recent call last):
Caught and logged:

 File "T:\InGame\Gameplay\Scripts\Server\services\persistence_service.py", line 560, in _fill_and_send_save_game_protobufs_gen
 File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 514, in save_all_services
 File "T:\InGame\Gameplay\Scripts\Server\zone_manager.py", line 118, in save
 File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1648, in save_zone
 File "T:\InGame\Gameplay\Scripts\Server\game_services.py", line 46, in save_all_services
 File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 514, in save_all_services
 File "T:\InGame\Gameplay\Scripts\Server\sims\household_manager.py", line 339, in save
 File "T:\InGame\Gameplay\Scripts\Server\sims\household.py", line 1694, in save_data
 File "T:\InGame\Gameplay\Scripts\Server\sims\household.py", line 1653, in populate_household_data
 File "T:\InGame\Gameplay\Scripts\Server\gameplay_scenarios\scenario_tracker.py", line 306, in save_data
 File "T:\InGame\Gameplay\Scripts\Server\gameplay_scenarios\scenario.py", line 442, in save
AttributeError: 'NoneType' object has no attribute 'in_ticks'rtim=0
ClientInfo isn't here</desyncdata></report>
<report><version>2</version><sessionid>52c5becd970c369e61afcb07</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2021-12-07 22:09:24</createtime><buildsignature>Local.Unknown.Unknown.1.82.99.1030-1.200.000.535.Release</buildsignature><categoryid>scenario.py:442</categoryid><desyncid>52c5becd970c369e61afcb07</desyncid><systemconfig/><screenshot/><desyncdata>[manus] Save failed due to Exception (AttributeError: 'NoneType' object has no attribute 'in_ticks')
Traceback (most recent call last):
Caught and logged:

 File "T:\InGame\Gameplay\Scripts\Server\services\persistence_service.py", line 560, in _fill_and_send_save_game_protobufs_gen
 File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 514, in save_all_services
 File "T:\InGame\Gameplay\Scripts\Server\zone_manager.py", line 118, in save
 File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1648, in save_zone
 File "T:\InGame\Gameplay\Scripts\Server\game_services.py", line 46, in save_all_services
 File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 514, in save_all_services
 File "T:\InGame\Gameplay\Scripts\Server\sims\household_manager.py", line 339, in save
 File "T:\InGame\Gameplay\Scripts\Server\sims\household.py", line 1694, in save_data
 File "T:\InGame\Gameplay\Scripts\Server\sims\household.py", line 1653, in populate_household_data
 File "T:\InGame\Gameplay\Scripts\Server\gameplay_scenarios\scenario_tracker.py", line 306, in save_data
 File "T:\InGame\Gameplay\Scripts\Server\gameplay_scenarios\scenario.py", line 442, in save
AttributeError: 'NoneType' object has no attribute 'in_ticks'rtim=0
ClientInfo isn't here</desyncdata></report>
<report><version>2</version><sessionid>52c5becd970c369e61afcb07</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2021-12-07 22:09:26</createtime><buildsignature>Local.Unknown.Unknown.1.82.99.1030-1.200.000.535.Release</buildsignature><categoryid>scenario.py:442</categoryid><desyncid>52c5becd970c369e61afcb07</desyncid><systemconfig/><screenshot/><desyncdata>[manus] Save failed due to Exception (AttributeError: 'NoneType' object has no attribute 'in_ticks')
Traceback (most recent call last):
Caught and logged:

 File "T:\InGame\Gameplay\Scripts\Server\services\persistence_service.py", line 560, in _fill_and_send_save_game_protobufs_gen
 File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 514, in save_all_services
 File "T:\InGame\Gameplay\Scripts\Server\zone_manager.py", line 118, in save
 File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1648, in save_zone
 File "T:\InGame\Gameplay\Scripts\Server\game_services.py", line 46, in save_all_services
 File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 514, in save_all_services
 File "T:\InGame\Gameplay\Scripts\Server\sims\household_manager.py", line 339, in save
 File "T:\InGame\Gameplay\Scripts\Server\sims\household.py", line 1694, in save_data
 File "T:\InGame\Gameplay\Scripts\Server\sims\household.py", line 1653, in populate_household_data
 File "T:\InGame\Gameplay\Scripts\Server\gameplay_scenarios\scenario_tracker.py", line 306, in save_data
 File "T:\InGame\Gameplay\Scripts\Server\gameplay_scenarios\scenario.py", line 442, in save
AttributeError: 'NoneType' object has no attribute 'in_ticks'rtim=0
ClientInfo isn't here</desyncdata></report>
<report><version>2</version><sessionid>52c5becd970c369e61afcb07</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2021-12-07 22:14:59</createtime><buildsignature>Local.Unknown.Unknown.1.82.99.1030-1.200.000.535.Release</buildsignature><categoryid>scenario.py:442</categoryid><desyncid>52c5becd970c369e61afcb07</desyncid><systemconfig/><screenshot/><desyncdata>[manus] Save failed due to Exception (AttributeError: 'NoneType' object has no attribute 'in_ticks')
Traceback (most recent call last):
Caught and logged:

 File "T:\InGame\Gameplay\Scripts\Server\services\persistence_service.py", line 560, in _fill_and_send_save_game_protobufs_gen
 File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 514, in save_all_services
 File "T:\InGame\Gameplay\Scripts\Server\zone_manager.py", line 118, in save
 File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1648, in save_zone
 File "T:\InGame\Gameplay\Scripts\Server\game_services.py", line 46, in save_all_services
 File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 514, in save_all_services
 File "T:\InGame\Gameplay\Scripts\Server\sims\household_manager.py", line 339, in save
 File "T:\InGame\Gameplay\Scripts\Server\sims\household.py", line 1694, in save_data
 File "T:\InGame\Gameplay\Scripts\Server\sims\household.py", line 1653, in populate_household_data
 File "T:\InGame\Gameplay\Scripts\Server\gameplay_scenarios\scenario_tracker.py", line 306, in save_data
 File "T:\InGame\Gameplay\Scripts\Server\gameplay_scenarios\scenario.py", line 442, in save
AttributeError: 'NoneType' object has no attribute 'in_ticks'rtim=0
ClientInfo isn't here</desyncdata></report>
<report><version>2</version><sessionid>52c5becd970c369e61afcb07</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2021-12-07 22:15:15</createtime><buildsignature>Local.Unknown.Unknown.1.82.99.1030-1.200.000.535.Release</buildsignature><categoryid>scenario.py:442</categoryid><desyncid>52c5becd970c369e61afcb07</desyncid><systemconfig/><screenshot/><desyncdata>[manus] Save failed due to Exception (AttributeError: 'NoneType' object has no attribute 'in_ticks')
Traceback (most recent call last):
Caught and logged:

 File "T:\InGame\Gameplay\Scripts\Server\services\persistence_service.py", line 560, in _fill_and_send_save_game_protobufs_gen
 File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 514, in save_all_services
 File "T:\InGame\Gameplay\Scripts\Server\zone_manager.py", line 118, in save
 File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1648, in save_zone
 File "T:\InGame\Gameplay\Scripts\Server\game_services.py", line 46, in save_all_services
 File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 514, in save_all_services
 File "T:\InGame\Gameplay\Scripts\Server\sims\household_manager.py", line 339, in save
 File "T:\InGame\Gameplay\Scripts\Server\sims\household.py", line 1694, in save_data
 File "T:\InGame\Gameplay\Scripts\Server\sims\household.py", line 1653, in populate_household_data
 File "T:\InGame\Gameplay\Scripts\Server\gameplay_scenarios\scenario_tracker.py", line 306, in save_data
 File "T:\InGame\Gameplay\Scripts\Server\gameplay_scenarios\scenario.py", line 442, in save
AttributeError: 'NoneType' object has no attribute 'in_ticks'rtim=0
ClientInfo isn't here</desyncdata></report>
<report><version>2</version><sessionid>52c5becd970c369e61afcb07</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2021-12-07 22:15:25</createtime><buildsignature>Local.Unknown.Unknown.1.82.99.1030-1.200.000.535.Release</buildsignature><categoryid>scenario.py:442</categoryid><desyncid>52c5becd970c369e61afcb07</desyncid><systemconfig/><screenshot/><desyncdata>[manus] Save failed due to Exception (AttributeError: 'NoneType' object has no attribute 'in_ticks')
Traceback (most recent call last):
Caught and logged:

 File "T:\InGame\Gameplay\Scripts\Server\services\persistence_service.py", line 560, in _fill_and_send_save_game_protobufs_gen
 File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 514, in save_all_services
 File "T:\InGame\Gameplay\Scripts\Server\zone_manager.py", line 118, in save
 File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1648, in save_zone
 File "T:\InGame\Gameplay\Scripts\Server\game_services.py", line 46, in save_all_services
 File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 514, in save_all_services
 File "T:\InGame\Gameplay\Scripts\Server\sims\household_manager.py", line 339, in save
 File "T:\InGame\Gameplay\Scripts\Server\sims\household.py", line 1694, in save_data
 File "T:\InGame\Gameplay\Scripts\Server\sims\household.py", line 1653, in populate_household_data
 File "T:\InGame\Gameplay\Scripts\Server\gameplay_scenarios\scenario_tracker.py", line 306, in save_data
 File "T:\InGame\Gameplay\Scripts\Server\gameplay_scenarios\scenario.py", line 442, in save
AttributeError: 'NoneType' object has no attribute 'in_ticks'rtim=0
ClientInfo isn't here</desyncdata></report>
</root>
wannatrythesims
4 years ago
I hope I did that correctly! Thank you a lot!