[OPEN] NPCs won't extinguish fires

hm. every time, i had to direct my active Sim to put out the actual fire. but the NPCs did extinguish *themselves*, or at least run to safety, right? now i'm not sure...

i forgot to say that, some of them, i have seen stand outside freaking out, but others just run to the fire. very strange...

(edit: i saw a post on the TS4 forums saying their Sims "came running with the fire extinguishers all on their own".)

household members not being controlled run to the fire (or just stand around freaking out) autonomously. but that's all i've seen so far.

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Origin
What expansions, game packs, and stuff packs do you have installed? City Living, Get to Work, Get Together, Dine Out, Kids Room Stuff
Steps: How can we find the bug ourselves? Go to NPC lot with a child, have fire start.
What happens when the bug occurs? No-one puts out the fire and you cannot leave use phone or anything because of fire.
What do you expect to see? An NPC put the fire out.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No

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Can't believe this is STILL not remedied.

NPC sims wont put out fires, meaning you can get stuck on their lot unable to leave until the fire burns itself out. At least as a kid you cant. Happened in an apartment so not sure that even an adult who did not live there could resolve it, but this should be handled by NPC.

wtf happened to firefighters in Sims 4??

My kid was there stuck there overnight and well into the next afternoon on a school day.

It's 2019 and this is still happening.

As I'm writing this, my whole family is standing outside a neighbour's house. I can see fire in the neighbour's backyard (grill). The neighbour has run outside and she's freaking out, my whole family is freaking out, my toddler is starving and tired, my two teenagers and mother tried to knock on the door, but it did not work for either of them and they cannot perform the knock on the door action a second time, because - I quote - "there's fire on the lot" Oo. I cannot travel to my house (which is literally opposite), I cannot send my toddler to daycare, I cannot save the game and I cannot extinguish the fire. I get that these situations don't happen often, but why on Earth would anyone at EA think that this would be a good game mechanic?

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Occasionally (10% - 49%)
What is your current game version number? 1.52.100.1020
What expansions, game packs, and stuff packs do you have installed? Island Living, Cats and Dogs, City Living, Get Together, Get to Work, Vampires, Spooky Stuff, Free stuff
Steps: How can we find the bug ourselves? Go to Admiral’s Wreckage with a household living there.( Have Cursed trait active)
What happens when the bug occurs? A fire broke out right as I arrived on the lot and not only is no one in the household extinguishing it but my active sim hadn’t knocked on the door yet so I can’t extinguish it myself. Can’t leave, can’t save.
What do you expect to see? At least wait for fires to start until I have access to the lot.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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I’m completely stuck and even after trying every cheat I can find I’m still trapped with no way to save or continue playing.