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MistyRaya's avatar
MistyRaya
5 years ago

[OPEN] [PS] Game Crashes when Accessing Gallery

Product: The Sims 4 Platform:Sony Playstation 4 Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1....
PoptartJuniper's avatar
PoptartJuniper
Hero (Retired)
5 years ago
@zeHollander Can you try deleting these lots from your library and re-downloading them, or trying to place them from the gallery directly without saving them to your library?
zeHollander's avatar
zeHollander
5 years ago

@PoptartJuniper If I place a lot directly from the online gallery I am able to place more than one without crashing, however if I open my personal library After placing any, lot whether downloaded from the online gallery or my own, the game will still crash. I’m am currently deleting all lots in my Library and will update if the bug persists

  • PoptartJuniper's avatar
    PoptartJuniper
    Hero (Retired)
    5 years ago
    @zeHollander It may be the library file on your console. If you delete lots and it still does it. Close the game and go into your saves folder settings>application saved data>data in system storage (or wherever you keep your saves), select the Sims 4 then select the library file and delete it. Relaunch the game and it will create a new library file.

    Anything in the old library file will be lost, so if possible place saved sims and lots you want to keep down in a save first. You can save them back to the library afterwards.
    • zeHollander's avatar
      zeHollander
      5 years ago

      I removed all lots from my library and downloaded new ones. I still get the crashing issue. I removed my library folder and downloaded a few lots.the online library stopped responding. I closed the application and started again. I now get an error saying Lot failed to download try again later. I tried clearing the cash but this did not resolve the issue. I placed one of the new lots from my library and opened the library again. The game crashed as it did before removing the library folder. I will attempt to delete my library folder again.

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