[OPEN] [PS/XB] Cant access phone options

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What expansions, game packs, and stuff packs do you have installed? N/A base game
Steps: How can we find the bug ourselves? Any time I try to move my selector up or down in "cursor mode" or in "tile mode". Left and right work fine.
What happens when the bug occurs? One example: if I bring up the phone and try to move down one option, my cursor jumps to the very bottom left corner option on my screen. Basically, if I try to navigate up or down on any page, my "selector" moves to one of the "main" options on the page around the border.
What do you expect to see? I should be able to use up and down to navigate around the screen.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? No

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Happens on everything in the game that I try to use up or down arrows in. Especially in the map screen.