[OPEN] [PS/XB] Cant access phone options
Product: The Sims 4 Platform:Sony Playstation 4 Which language are you playing the game in? English How often does the bug occur? Often (50% - 99%) What is your current game version number? n/...
Forum Discussion
When I click on the phone, I can’t select anything except the 1st option of each screen. When I try to scroll down, the cursor moves out of phone and all around the screen to the other icons. It’s acts as if the phone is not even open. It’s annoying because I can’t throw a party or even invite a friend over. I can’t travel or play a game on my phone. It was working fine until I threw a party. Ever since, my phone hasn’t worked again. How can I fix this please! This is ruining my experience.
EA_Mai
EA Staff
EA StaffHi @kiraliciously,
I have merged your threat to this one because, unfortunately, other players are experiencing the same issue you describe.
Have you tried to restart your game? That might help you to be able to scroll down in the phone again.
Thanks,
-Mai
- I had the same issue of only being able to pick the first option on the phone menu. Switched game off and on again did work for me (but still not a proper solution!)
- This is happening to me with the phone and build mode. It's happening again 5 minutes after reloading, making the game unplayable. Is it going to be fixed? Like anytime soon if not what else can I do as it's a waste of my money.
- I think we wasted our money. How could somthing this major go unfixed?
Just got the game today and I'm pissed off
SimGuruIcarusHello everyone,
We are sorry to hear you are having issues.
We just wanted to let you know that we are aware of this issue and we are currently investigating this.
Consoles are a bit different than PC and we cannot ask you for save files to help us pinpoint this issue.
So, would any of you be willing to upload a video with this issue occurring?
If so, here are the instructions:
That would be very helpful to us.
Thank you for your feedback and your patience.
