Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.55.105.1020
What expansions, game packs, and stuff packs do you have installed? seasons get to work cats and dogs city living get together dine out outdoor retreat parenthood cool kitchen stuff laundry day stuff spooky stuff toddler stuff
Steps: How can we find the bug ourselves? make a big room with a foundation put a roof on it. make a smaller room and delete the floor in the smaller room. make sure theres still a roof on top of that part of the room. delete the walls that connect to the bigger room to make it open again.
What happens when the bug occurs? No matter how many lights i put down the floor and foundation in the smaller part of the room looks dark. when i place objects in the room they look completely normal and well lit while the floor stays dark. the tops of the full sized windows that i put in the area have a dark shadow on top of them as well.
What do you expect to see? the room to be well lit and to look like its lit so i can use it as part of the house
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. it happened after the update with the customisation stairs but i didnt try it before then so it could have been happening before that
i need help
@jessicaand481 Unfortunately I was unable to reproduce. I tried placing a restaurant I have made previously that has a sunken room, plus I tried adding a building with a foundation then two sunken rooms with one being in the corner like yours, and still cannot reproduce. (Please see my screenshots.)
Something I could not reproduce was the foundation color in yours, which looks to me like it may be unusual. Can you please tell me then name of the foundation that you used on your building?
Also... can I please have you try the followwing to see if it makes any difference?
Delete the localthumbnailcache.package file in your 'The Sims 4' folder and restart the game and so that the game will re-create the folder.
Then run a game repair [ Open Origin, click 'Game Library' then right-click Sims 4 > Repair Game ]. Make sure to let it run until it has completed all repairs (it will do the base game first, then run through each of your expansions/packs).
Can you please upload your build to the gallery so I can test it in my game? Once it is in the gallery please share here the exact name of the lot and your EA ID / name in the gallery. Thank you!
It's been around since the game was released and seems to do with sunken rooms on the edge of a room. I managed to repro your issue:
I'll have a hunt around for older posts on the issue but as far as I am aware there is no workaround. If you have the sunken area at least one tile away from the wall it won't happen. If you remove the ceiling it also doesn't happen.
