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FurtherHat's avatar
FurtherHat
4 years ago
Solved

Outer doors somehow obstructed for pets

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? Version 1.83.24.1030 ...
  • FurtherHat's avatar
    FurtherHat
    4 years ago

    Hi Crin,

    To answer your questions: 

    Strangely, I tried putting back only my old saves by adding the Tray file back in. After I did that there was no New Game button, Load Game button or Play button, only a New Scenario button. I kept adding back more files to try to get those button options back, and I ended up having to put back ALL of my old Sims files, to get those buttons to reappear.

    I tried something else. I don't understand how, but it works. I changed the puppies into adult dogs and now they get through the doorways fine. Weird! 

    Thank you!

    Jillian

crinrict's avatar
crinrict
Hero+
4 years ago

Hi @FurtherHat 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • ConfigOverride, if you have your own configuration files.
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • FurtherHat's avatar
    FurtherHat
    4 years ago

    Thank you Crin. I appreciate your efforts to help me. I followed the link you sent me to the factory reset directions, but unfortunately, something went wrong before I could complete directions. It went fine at first. I backed up my Sims files and did the factory reset which auto-generated a new file, as it should've. When I tried to start a "New Game", as it instructed, the option to play a "New Game" was not there. It had been there before but that and my old saves were gone. The only choice was "New Scenario". I tried that but it just went to Create-A-Sim. Since it couldn't proceed, I put back my old saved files to make the game playable again. But the obstruction glitch/bug was still there. Sadly, this was all for nothing. 

    • crinrict's avatar
      crinrict
      Hero+
      4 years ago
      @FurtherHat Did you just put back the old saves and it was still happening or did you put other stuff back as well (like your mods and stuff)

      It's normal that the saves are gone after the factory reset and that you need to start a new one. Was there a play button ? A new save always takes you to CAS first.

      Did you test if it works on a new save game ?
      • FurtherHat's avatar
        FurtherHat
        4 years ago

        Hi Crin,

        To answer your questions: 

        Strangely, I tried putting back only my old saves by adding the Tray file back in. After I did that there was no New Game button, Load Game button or Play button, only a New Scenario button. I kept adding back more files to try to get those button options back, and I ended up having to put back ALL of my old Sims files, to get those buttons to reappear.

        I tried something else. I don't understand how, but it works. I changed the puppies into adult dogs and now they get through the doorways fine. Weird! 

        Thank you!

        Jillian

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