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ZerbuTabek's avatar
ZerbuTabek
Rising Hotshot
11 years ago
Solved

"Paint from Reference" Returns Blank Canvas

Whenever I have a Sim use the "Paint from Reference" interaction that came with the patch, nothing appears on the canvas. The Sims will perform the interaction and make progress on the painting as no...
crinrict's avatar
crinrict
Hero+
11 years ago

DId you try the solution with resetting your user files ?

Daniel_SimFansDE's avatar
Daniel_SimFansDE
New Rookie
11 years ago

alright... after hours of testing and restarting the game with and without different things (saves, tray, resetted/deleted documents/thesims4 folder) and graphic settings I figured out what it is!

its the options.ini setting "uiscale" in row 6 of that file.

while I'm on the iMac Retina, playing in 5K I changed this thing "upscale = 100" (which is default) to 150 (that makes the UI smaller) - and thats the issue. So if there is the value 150 it gives me a white painting and black photograph - if its the value 100 it works how it should. I've changed this multiple timesto be totally sure.

So now I think its EA's part to fix that. thanks

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This is a read-only archive of bugs previously reported on Answers HQ. Click "The Sims 4 Bug Reports" in the right-rail to browse and create new bugs.14,625 PostsLatest Activity: 3 years ago