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If its the call you get from the principal or boss from being late for school/work, I'm pretty sure when the game came out what happened was that after pressing 'ok' an action queued up where they would talk to the principal/boss on the phone, the some pop-up or notification about they would lose school/work performance or not to do it again or something? Like I remember my earliest sims getting these calls and being able to answer them, but now my sims get the calls but clicking 'ok' results in nothing happening.
I vaguely remember this. They used to talk on the phone with the principal when they called, and now nothing happens. The phone call doesn't lead to anything. So it seems something went wrong there. This seems to have been broken for a long time too.
Edit: Ah that's right, the principal called because the student is late to school. But there's no further dialog about that. It doesn't warn you to go to school.
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