Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? 1.19
What expansions, game packs, and stuff packs do you have installed? Discover university, island living, get famous, seasons, cats & dogs, city living, get together, get to work, jungle adventure, parenthood, dine out, spa day, tiny living, moschino, laundry day, toddler stuff, vintage glamour, kids room stuff, fitness, bowling night, cool kitchen stuff, perfect patio stuff.
Steps: How can we find the bug ourselves? Play it on ps4 and have lots of things in your library
What happens when the bug occurs? Everything that I’ve downloaded from the gallery gets deleted out of my library
What do you expect to see? Tho to stop happening, I expect when I download things and add it to my library that it doesn’t get deleted at all
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
When I download things from the gallery on PS4 and add it to my library such as people, lots, pictures and dogs and cats, out of nowhere one day it all gets deleted out of my library and won’t let me back on the gallery for a while, my stuff gets replaced with base game stuff, this has happens twice and is very frustrating, I would like it to stop happening so I don’t have to try and find all of my stuff again or lose it forever.
@MolBrown2134 @VIKING5GRL @hades306
I believe there is a limit on how much you can store in your library at one time. (No official word yet)
Something you can try doing is making a save dedicated to library lots. You can place all your saved library lots down in the save and delete them from your library. You can place households in this "gallery" save also to free up your library space.
This should hopefully prevent items from being deleted from your library if you have a lot of items saved and like to save lots from the gallery to your library.
PS4 Users can back this special save up on a USB for future use or save it to the cloud if you are a PS+ member.
