Product: The Sims 4Platform:Sony Playstation 4Which language are you playing the game in? EnglishHow often does the bug occur? Often (50% - 99%)What expansions, game packs, and stuff packs do you have installed? Deluxe party edition contentSteps: How can we find the bug ourselves? In willow creek. Exit from live mode via the manage worlds tab at top right. Try to travel to library. What happens when the bug occurs? Cursor won't move over library. Only moves to the 2 places at top left of map then switches to the options around the edge of the screen. Works fine when travelling via phone. What do you expect to see? I expect to be able to access all places not just 2. Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.Did this issue appear after a specific patch or change you made to your system? No https://answers.ea.com/t5/Technical-Issues-Consoles/Sims4-can-t-visit-places/td-p/6435009

I can't get into any of them on any of the maps

Hi everyone, We are sorry to hear you are experiencing issues. We've been trying to reproduce your issue, however, we have not been able to do so. Would any of you be willing to send a video? If so, instructions are here: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065... That would help us a lot!. Thank you very much!

I saved a game and exited out to the Oasis Springs map. Now, it won't let me select my saved household to continue playing. I tried exiting the worlds map, loading my last save, going to the menu, exiting out of the game altogether and restarting my Xbox. I clicked on "manage households and tried to move them. It won't let me select anything.

On ps4.I've purchased crick cabana in willow creek. Wanted to visit library, so returned to willow creek map. My cursor won't move over library for me to click it.Only moves over 2 of the family houses near the top of the map and then switches to all the options around the edge of the screen.

I can't seem to find a way to get to my household. I started to play with a different household and now i've made a new one. I placed the new household to the neighbor while I was playing with my original household. Well now I can't play with the new household. I can only get to the original one from the main menu but the new one isn't there since I haven't played with it yet. If I just press play I can't choose any household. Im only able to get to the top and side bars and some of the lofts in Willow Creek but not the one I want to play. The cursor will just jump all around but im not able to control where it goes, it has it's own free will. Is anyone experiencing the same issue? I will probably try to place the household again and then try but i would like to know if there is anything else I could do.

[PS4/Xbox] Problem with travel - Can't select certain lots

22 Replies

Replies have been turned off for this discussion

EA_Mai
EA Staff
8 years ago
This is the right place, @MindfulGamer111, thanks for your report and the detailed explanation. Title has 'Xbox' as well now that you have reported you are having the same issue on Xbox.

-Mai
Anonymous
8 years ago
I am having this same problem. Is there a way to fix it without losing all my data?
Anonymous
8 years ago
It's now January and I am starting to have the exact same problem as they were in November. Does anyone have a solution to it 😔
misskayla86
New Traveler
8 years ago
What worked for me was going to the main menu, clicking on " switch profile" or whatever it says about changing profiles. Then I selected my same profile (I only have one profile on my Xbox). It ended up working for me, I've had to do it a couple times and it worked every time.
SimGuruIcarus
EA Staff
8 years ago
Hi everyone,

We are sorry to hear you are experiencing issues.

We've been trying to reproduce your issue, however, we have not been able to do so.

Would any of you be willing to send a video? If so, instructions are here:

https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065...

That would help us a lot!.

Thank you very much!
zmarie_1
8 years ago
I am having the same issue on my Xbox. Where is the resolution to the problem?
SimGuruIcarus
EA Staff
8 years ago
@zmarie_1

Sadly, we have not been able to reproduce this issue yet.

Is someone still experiencing this issue?

Would any of you be willing to send a video? If so, instructions are here:

https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065...

Thank you!
Pernille-KB
6 years ago
Hello.
I just bought sims 4 and have the same trouble traveling with my sims to the different places in town. It does not respond when I click on the round buttons (travel places). Its now 2020 and Corona times... Please fix this! I have spend lot of money on a game I can't use..
crinrict
Hero+
6 years ago
@Pernille-KB Are you also on XB1 ?
Pernille-KB
6 years ago
No sorry, i'm on my Macbook

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[PS4/Xbox] Problem with travel - Can't select certain lots

22 Replies

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