Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? 1.27.3.2300
What expansions, game packs, and stuff packs do you have installed? None - it's only the base game from EA Access.
Steps: How can we find the bug ourselves? 1) A sim should be at work in order for the job opportunities to even show up (the pop ups that give a work related dilemma that can positively or negatively impact the Sim's work performances). 2) While at work, use the grab mode (grab the dishes, a painting, or any other object). 3) If you manage to grab an object while the job opportunity pops up (it should be a matter of frames), you've successfully softlocked the game. The cursor which is used to answer the dilemma can only highlight the given options, but you can't select anything.
What happens when the bug occurs? A softlock. You can't select any option from the work related dilemma. I guess, the game still believes the cursor is used for grab mode instead of its default function of simply selecting things: you can still drag the object around, but you can't do anything else. You can't enter build/buy mode because the rest of the screen is inaccessible. The pause menu doesn't work. I couldn't open the cheat menu. A good old fashioned softlock.
What do you expect to see? Maybe the following: 1) If a pop up occurs, let that have priority over anything else. Disregard the last command of grabbing an item and let the cursor return to its default state so you can select an option from the pop up screen. 2) Instead of the cursor, maybe we can navigate the pop up screens differently: e.g. highlighted text and using the d-pad the make a selection, or have an option mapped to one of the face buttons (like in the classic PS2-era console Sims games).
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Not available due to the rare occurrence of the glitch / bug.
Pretty ridiiculous that this has not been solved. It has happened to me several times recnetly and is really ruining the game. I am annoyed becuase I have bought several packs for the game recently and now don't want to play it anymore. I am on PS4 so this seems to be a console problem that is being ignored. This is the kind of thing I expect from 10 or 20 year old PC games I buy for 5 pounds not an expensive game that is still creating and selling content.
This worked for me!!! Thank you so much!!!
