Re: [ARCHIVED] Gallery Not Connecting

Same, its been down for a little over an hour here. Even reinstalled the game completely to see if that would somehow fix it.

Please do yourselves a BIG favor before repairing/re-installing/changing settings when you cant go to online gallery 🙂 Always check either or both the EA server status page for sims 4: https://help.ea.com/en/the-sims/the-sims-4/ (it currently shows all are down (no green up arrows) or go to https://downdetector.com/status/the-sims-4/ (you will see there that at his time it is down for everyone). 🙂

I been having this same exact problem since I woke up today! I don't play with mods or CC, so I know it's not that. I even tried restarting my internet connection and repairing the games files, that didn't worked. I can still play the game normally though, just can't connect to the Gallery. My only guess is that it's down for some reason.

should also add that when you go to the EA page I linked, look for the green bar that says Server Status and click the link and THEN server status will slide down. If you don't see a green up arrow, it's down. (TBH there should be a red down arrow, but oh well lol)

where should the up arrows be? i can only see a green dot...

I am on the PC.  I am unable to connect to the gallery.  I have removed all mods.  I have Removed and reinstalled Origin.  I am running Origin and Sims 4 as administrator.  It shows me the usual ads in the main menu, so Origin knows I am connected, but when I go to gallery it tells me a connection is required and attempts to connect.but tells me it "could not connect".  Is there anything else I can try?

They definitely need a better way of conveying server status.  A green dot, if you haven't looked at what it looks like when it's up, looks like it's up.

when i try to enter gallery in the sims 4 it says try to connect and then it says could not connect except origin says i’m online

@Lerf1950 What antivirus program are you using? Try disabling your firewall and check to see if you can access the gallery. If you can now access the gallery you need to open the firewall for the gallery. Don't forget to turn on the firewall after you tesdt.

@avalynia what antivirus are you using?

I'm having the same problem! I've tried everything that is recommended - including firewall - and it's still not working.

Hello! I’m having problems with the Sims 4 not being to go online??

I downloaded Sims 4 off of Steam but Steam is online and so is Origin, plus I restarted it multiple times and it still isn’t working.

I checked my firewall and all still no problem, I have a Windows. This just started happening today, yesterday there was no problem. Maybe it’s because of the anti virus thing I had to update? But I’m not sure.

would appreciate some help !! 

I'm having the same issue. The gallery will not connect, I've tried running the game as administrator, looked into all my firewall/protection settings, restarted my router etc.. seems the fault must be at EA's end. I'm running a brand new PC too, so I know my PC can't be the issue.

I came on here looking to see if anyone is having the same issue as I am and now I am starting to wonder if this is a bigger issue. I cannot connect to the Gallery AT ALL. I keep getting the message:

"The Origin store is currently disabled because it was launched from another application."

I tried following all the steps that were recommended on another thread. Those steps were to:

• Close Origin completely by right clicking the Origin system tray icon and selecting Exit.
• Make sure Time/Date is correctly set on the PC
•  Make sure firewall/anti-virus accepts it
• Reset Internet Explorer Settings
• Untick the options in LAN Settings ( make sure nothing is checked under Proxy Server )
• Clear Origin Cache Data
• Reset the Windows Host File
• Reboot your computer. Now right-click Origin and select Run as administrator
• If still unresolved, please do a clean boot

After trying all of these things several times... nothing has resolved my issue. I've checked them all and still no access to the gallery. I uninstalled Sims, Steam, Origin and nothing. I hope somebody sees this message and can give a recommendation that works. For my computer specifics:

• I am running on Windows
• I downloaded the base game of Sims 4 on Steam
• I purchase all DLC on Origin only

I mean Origin has given me problems in the past but never like this. I don't know what to do..

Has nothing to do with any firewall or virus protection. This is more than likely related to the latest update. My gallery worked fine on 7/10/22. As of 7/11/22, i can't connect. And yes, I disabled both firewall and antivirus. If your not having this issue, good for you.