Re: [FIXED] [CD] Cats and Dogs turn black

Problem is that the same pets work on some computers but not on others and I think even for the same people they work fine the second time.

All very mysterious 

~ I think maybe the person creating the Animal is using a Default CC skin, as it seems to be the same creators, the one I used is TheKalinotrOn of the Goat/Fallon Deer & Raccoo they all turned black when downloaded,like they have no skin at all!

~ I have made my own pets with custom coats made in CAP by me & they work perfectly fine in my game,even moved one to Newcrest with her Owner & she still has her custom pink coat with a little pink heart on her chest!

~ I thought maybe downloading it into anouther neighbourhood may have been the cause as the animals were downloaded & placed in Windenburgh!

~ I use an NVIDIA GeForce Video card. (but notice people reporting this have varied Video cards!?)

~ I have deleted Cache files & folder & repaired my game but nothing seems to work!

~ This picture shows the Goat/Fallow Deer & Raccoon! (in my game)

Hey guys!

The animals are all CC free.

I am not sure why they black but I found a tutorial on youtube. https://www.youtube.com/watch?v=p_2eVIaCnPc
 

Maybe this helps you! 🙂

TheKalinotr0n

Wow, I have geforce but this... wow.

Anyway, try this.

1. Download "DirectX runtime" and install it (make sure you have every DLLs)

2. Go to http://www.geforce.com/drivers and download & install latest driver.

3. If your monitor is over 60hz, lower it to 60.

4. In sims4 game options,

Graphics quality: custom

Sims ~ Reflections: High

Visual Effect: Medium

[_] Umcompress Sim

[V] Post processing

[_] Laptop mode

I know some other game(only one) have this black problem.

The problem is the game's shadow system. Tuning the shadow's depth to lower value fixed the issue.

https://forums.thesims.com/en_US/discussion/931051/some-gallery-pets-are-blacked thanks to ABearCat, it seems deleting those that get blacked from your "my library" and getting them again fixes the coat issue. Tested on a few different ones which had at least some blacked pets. 😃

However within the same linked thread I found an issue with dogs somehow getting the cats's coats. xD

Hello.

If anyone is still encountering this issue, would you be willing to send over the files in \Documents\Electronic Arts\The Sims 4\Tray ?

If so, instructions are here:

https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302

EDIT: Looks like we're able see to the issue now, so I no longer need to collect users' Tray files for this.