Forum Discussion
31 Replies
- margarethdesiao4 years agoSeasoned Scout
CM Edit: Please use English on the English boards.
- SimQARobo4 years ago
EA Staff
Hello again.
Thanks to all that have provided information about this issue thus far. The team is still investigating.
Another question - does the issue still occur if you run the game without an internet connection?
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.88
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? Turn the game on.
What happens when the bug occurs? Freezes constantly for several secomds.
What do you expect to see? Not freeze
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After the Pronoun patchā
@SimQARobo I can confirm, for me at least, running in offline mode has no effect. It freezes online and off line.
- crinrict4 years agoHero+@BHopper2 Did you turn off the entire Internet connection or just go offline in Origin ?
@crinrictBoth. I tried with turning Offline mode in Origin, and while I was disconnected from the router.
I even went a step further, uninstalled both and installed the EA App, and reinstalled the game, to no effect either
- crinrict4 years agoHero+@BHopper2 Thank you for the thorough testing.
@crinrictYou're welcome. Also, thank you for all that you do on this forum, and your website. I've used your guides many a time.
I also tried to play the game through the EA app as instructed by EA Help on twitter and they, like the mods here, seemed reluctant to admit the update caused the problems, despite linking them this forum showing many others having the same problems. The Sims 4 still does not work on Origin or the EA beta app, offline/connected to the internet or not, with no mods or cc, on a laptop that was running it fine before the update was added.
@crinrict, @puzzlezaddict , @SimQARobo
I had a hunch, so I went and tested something out. I fired up Sims 4, and turned off the Sims Delivery feature. I turned off both the Check Time Ratio (to Never), and turned off the automatic update for the Sim Delivery feature. The freezing was still there, but it was noticeably less.
- crinrict4 years agoHero+@BHopper2 Does it also help with the freezing in the game or just to get into the game ?
@crinrict , There was both less lag getting in, and during play. It was still freezing in all areas, Login. Main Menu, CAS, and Evergreen Harbor.
The rate that it froze for me dropped. Last night, it was freezing about every 45 seconds to 1min:30. After turning the Sim Delivery feature off, it went to about every 2 mins, more or less.
- crinrict4 years agoHero+
There's a small patch you can download. I have no idea what it does and I don't want to get anyone's hopes up but could you guys install the patch ?
- margarethdesiao4 years agoSeasoned Scout@crinrict waiting for fixed!!!
- @crinrict so far this has fixed mine!
- ArthieLefort4 years agoSeasoned Adventurer@crinrict no more freezes so far! š
- @crinrict in my case, the patch fixed the random freezing issue I was getting on a Celeron N3350 laptop and the game now runs smoothly again on low settings. I just got the game and I thought my laptop can't run it :')
- crinrict4 years agoHero+@Sh4dowZ3 It may, it's just not supported but since this issue was affected other system, seems you were in luck :D
@ArthieLefort Thanks for the feedback. That's great to hear.
@arlerner Thanks for the feedback :D - Narayen4 years agoLegend
For me, after installing the update, the problem has disappeared - No freezing - Thank you for repairing the game. š
- @crinrict Seems like it fixed the issue for me as well! Thank you for support!
Still a tiny bit of lagging, lasting about one microsecond instead of the couple seconds it was earlier. But that seems to be just my PC having a hard time processing the game and the livestream at the same time. - crinrict4 years agoHero+@MoniekJ Do you have them if you turn off the livestream ?
- BylineBelife4 years agoSeasoned Ace@crinrict The "gossipy news site" were correct. It fixed my lag. My game is back to normal. Now off to play...
- @crinrict I closed the livestream and they were gone š
- crinrict4 years agoHero+@BylineBelife Enjoy.
@crinrict wrote:There's a small patch you can download. I have no idea what it does and I don't want to get anyone's hopes up but could you guys install the patch ?
@BHopper2 @MoniekJ @BylineBelife @YungAngry @ArthieLefort
Back to normal!
Thank you for your assistance @crinrict and to the whole EA team. Volunteers and staff