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Re: [FIXED] [PS/XB] Game constantly crashing (Patch 1.69)

Today is 31 January just did the update and now my game on Consol is crashing. I ask my Sims to Woohoo and it crashes. I start my game and start playing after about 10 to 20 minutes. It crashes I have a 1 TB PlayStation 4 I only bought this system for the purposes of playing the Sims four there are no other games installed this console a capable video card it is not my system. It is your game. These updates need to be checked and tested before you roll them out every time there is an update. I have an issue with my game system. Sometimes it’ll clear itself up or sometimes I have to wait until you guys roll out a new update in order to get my game to work. This is embarrassing and it should be for you, I’ve owned every version of this game on every platform over the past 20 years. This Sims four has been the most upsetting and disappointing and sadly enough I have purchased everything this version of the Sims has to offer so sad. I spend my money this way, but this is a game that I love , I’ve been simming since 1999 fix this 

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  • Sims 4 keeps crashing every 10 minutes of playing. I've restarted game and console and don't know what to do. 

  • Ultrasonic_77's avatar
    Ultrasonic_77
    Hero
    3 years ago

    Hi,

    You've posted this in a section specific to the EA PGA Tour golf game. I'll just move this to the Sims area for you.

  • Fleeglesnark's avatar
    Fleeglesnark
    Rising Rookie
    3 years ago

    Updated mine today and it crashed twice. It doesn't even save the autosave, so it reverted back to the last save.

  • kiwimaggie's avatar
    kiwimaggie
    3 years ago

    Same here, but with a PS5. I can play for about 5 mins and then the game crashes. Tried clearing the cache and rebuilding the database - no luck. Is this bug related to the update?

  • @lynnvalero I'm having the same issue but on xbox series X. I get a couple of minutes game play before it crashes and forces me back to the homepage. I have had to save it every couple of seconds so I don't lose gameplay. However I've got that frustrated with it that I gave up trying to get it to work.
  • lynnvalero's avatar
    lynnvalero
    3 years ago

    More than likely…. Try uninstall then re install and let’s see if that will help

  • lynnvalero's avatar
    lynnvalero
    3 years ago

    More than likely…. Try uninstall then re install and let’s see if that will help

  • I did uninstall and reinstall and it hasn't fixed it. I've done just about every troubleshooting I could find on the Internet and still have no luck. I even checked to see if maybe it was my Internet playing up but thats working fine too. I have no idea why it keeps kicking me off but I've gave up trying at this point

  • TheSimsDirect's avatar
    TheSimsDirect
    Icon for The Sims Team rankThe Sims Team
    3 years ago

    Hello.

    The Sims team is currently investigating a console crash that may have been introduced with the recent patch.

  • Mine does to I can’t even get 5 mins into a game and it crashes very upsetting . 

  • gnosticabyss's avatar
    gnosticabyss
    3 years ago
    @megantylerrr I have the same issue but on Xbox One. Spoke with Xbox support and went through every troubleshooting step they could think of including removing my profile and deleting save games. The game still crashes after 2-3 minutes of play.
  • jess11rosexox's avatar
    jess11rosexox
    3 years ago

    It’s been 4 days since the update and I still can’t play any updates? 

  • wallaby3001's avatar
    wallaby3001
    3 years ago

    Any news?any patch?any fixing?

    Today again, crash every 10 minutes with xbox one

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