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EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
9 months ago

Re: [FIXED] Reaper's Rewards: Newsletter not delivered/Mailman stuck

Hey all!

Thank you all for your patience and information provided for this issue.

At this time we are testing a fix that we hope to release soon that should resolve both this issue and the similar "Wait for/Read Newsletter Task Not Completing" issue as well. 

You should still be able to progress this quest in the meantime by replacing the current mailbox with the free base game "Ol' Rusty Mailbox".  

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  • HALirious9k's avatar
    HALirious9k
    Seasoned Hotshot
    9 months ago
    @EA_Cade This weekend I stumbled upon a workaround, I guess? I had a mailman stuck in a loop animation in the apartment complex entrance hall (with the wall mailboxes) and I entered CAS through a mirror interaction (Change Sim). Upon leaving CAS back into Live Mode the Ambrosia Newsletter was marked as delivered and it was available for collection in the mailbox, and the mailman wasn’t stuck anymore, so he just left the lot. (I play on console, therefore it’s a 100% vanilla game.)
  • ShadamiTome's avatar
    ShadamiTome
    Seasoned Ace
    9 months ago

    I'm on a rental lot as well and having this issue. At first, replacing the mailbox worked. Than I had to make sure to expediate the mail when it was already arrived. Than I had to replace the mail box after the mailman started waving repeatedly, reset him, and than expedite the mail. 

    Now, nothing seems to be working, and I'm still stuck on last weeks quests because I can't get the newsletter to show up AND clear that I waited for it. 

  • Xemisa2World's avatar
    Xemisa2World
    Rising Adventurer
    9 months ago
    @ShadamiTome I am not sure whether this will help or not, because I was not using a rental lot, but after I resolved my issues, the 2nd mail carrier came by for the Reaper's Rewards and it was fine, however the 3rd mail carrier was stuck in front of the mailbox right after I unlocked Rewards. This is what I did: the mail carrier was stuck in front of mailbox, so I sent a 1st Sim over to talk to her. The two were stuck in conversation. I left the Willow Creek mailbox in place, then queued up another 2nd Sim to talk to the mail carrier, then sent a 3rd Sim into CAS Mode through a bathroom mirror. I stayed in CAS Mode for a while, at least 3 minutes, no more than 10. I saved my family to the Library just in case. Then I left CAS Mode as usual and returned to the game in progress. The mail carrier was suddenly inside the house chatting with the second Sim I queued up to talk to her. Everything seemed to be normal again. I hope this works or yields some clues that can help you get your game running. Also, save very frequently and save your data to Library, Gallery, USB or elsewhere as a back-up if possible. I was finally able to catch back up to Week 4 on this PS4 after 5 or 6 crashes and 2 mailbox issues.
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hey everyone,

    Thanks again for the patience while were addressing this issue!

    This should now be resolved with today's patch, along with the Wait for/Read Newsletter Task Not Completing issue. If you haven't already, please be sure to update your game before logging back in to give this another try.

    If you're running into any other issues with the Reaper's Rewards event, please take a look through our known issues list here and let us know in the appropriate thread, or via a new thread if needed. Thanks!

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