Re: [FIXED] Sound gone after leaving game alone/minimizing/tab out
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.81.72.1030
What expansions, game packs, and stuff packs do you have installed? Vampires; Get to Work
Steps: How can we find the bug ourselves? Just switch your audio output from speakers to headphones.
What happens when the bug occurs? The game loses all sound.
What do you expect to see? I expect my game to have sound 100% of the time whether I switch from headphones to speakers. The sound should not completely stop working.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
I keep having this very frustrating issue where my game will lose all sound when I switch audio output from speakers to headphones, or vice-versa. Whenever this happens (which is frequently; 100% of the time), I must drop everything I'm doing to save and exit the game just so I can have sound again. I have checked in the Windows Volume Mixer to make sure my game isn't muted, and it is never muted when this happens. In game audio options, I have Audio Focus disabled. Sound immediately stops working upon plugging in headphones or pairing my Bluetooth earbuds, or when I unplug/unpair and go back to regular speakers. The game has to be restarted in order for this to be fixed... but as I've been dealing with this for 4 months now, I'm getting pretty frustrated.
Attached is my DxDiag log. I'm running Windows 10 64-bit.
