Re: [INFORMATION] How does this forum work ?

The Bug Template

If you can't find the issue you want to report by checking the compiled list or using the search bar, you should create a new post. To do so, click on the New topic button (be aware that it sometimes takes a moment for the button to appear). 

Please make sure you choose English in the top bar or you might have issues picking options.

After that you'll be asked to fill out a template. You need to fill out EVERY field, including the comment field at the bottom. Just adding a picture doesn't help, you need to add actual text. 

One of the fields asks for your Game Version. If you're unsure how to get the info, check out this post: How to find your game version number

Once you fill out everything, a Submit button will appear at the bottom. To get an email if your threads gets an answer, you can also subscribe to it before submitting. This is a good way to keep up with progress on the issue. If the Submit button does not show up although you filled out all the fields, try add some spaces to the comment box, especially if you c/p something to the box.

You can also directly attach images (bit unsure if all ranks have this abilities) or add files to your post (not all extensions are supported).

If you still have issue posting, please either create a new thread in PC Tech instead. Fill out all the info needed as asked in this post here

Good info to add additionally can be the following

 

Lagging/Freezing or any other issues of more technical nature

 

--> Should be posted in your own thread in the technical forum

• Some basic Info about your Computer: Processor, Amount of RAM, Graphic Card and Operating System (Mac with bootcamp/parallel desktop, Win 7, Win XP, …) ?
• Do you have a 32 or 64 bit

Graphical Issues

• Some basic Info about your Computer: Processor, Amount of RAM, Graphic Card and Operating System (Mac, Win 7, Win XP, …), especially your graphic card
• What date has your graphic card driver

Additional Info

In addition there are some additional files/information that may be helpful to provide if you would like to report a bug. When uploading Last Exceptions, please always upload the game ones and not BE or MCCC. 

These files will be located in documents\electronicarts\thesims4\

• lastCrash.txt (if it exists. If there is more than one, please include all of them.)
• lastException.txt (if it exists. If there is more than one, please include all of them.)
• lastUIException.txt (if it exists. If there is more than one, please include all of them.)
• Config.log
• the entire saves folder (you will not be able to add your saves folder to the post, please upload to some third party site and send a link)

To share those, please either use googleDrive or OneDrive to upload and share the link or upload them directly to your post. Files need to be < 20 MB to upload.

How to share files containing XML/HTML

There are several txt files that contain XML/HTML and hence aren't allowed for upload. There's several options how to provide those files.

Affected files: lastcrash, lastexception, lastUIException

Method 1: Create a rar file and upload that

• Download winrar or 7z (just google)
• Create a rar archive for the files you want to upload
• Attach to post

Method 2: Copy/Paste the content to a post

• Open the file with a text editor on your computer and then copy the whole content to your clipboard
• Create a new post and paste the content you just content.
• Mark the whole text and click the Insert Spoiler Tag button to add spoiler tags.
  
• If the text is too long,split it up in multiple posts.

Method 3: Upload the files to google or oneDrive

• Use a file sharing site (preferably google or onedrive) to upload your files
• Make sure the file is publicly available so no one has to ask for permission
• Depending on what info you're providing and who asked for it, either post it in the thread or PM the person who asked for it.

Method 4: Create a pdf or word file

If you have the means you can create a word file or a pdf and upload that. I believe both should be possible without editing the text.

Method 5: Edit the files to remove the XML/HTLM

• Open the file with a text editor
• Find this Line: <?xml version="1.0" ?><root>
• Delete that
• Save the file
• Upload

(need to test if that works for all the files mentioned above still)

EA app Issues

If you encounter an EA app issue, please file an EA Error Report in the EA app client (In EA app > Help > EA Error Reporter). This can be very helpful in figuring out EA app problems.