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Re: [OPEN] Disappearing Ceiling (Glass Roof)

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? 1.51.77.1020
What expansions, game packs, and stuff packs do you have installed? Get Famous, Seasons, Cats and Dogs, City Living, Get Together, Get To Work, Jungle Adventure, Parenthood, Dine Out, Outdoor Retreat, Laundry Day Stuff, Bowling Night Stuff, Backyard Stuff, Movie Hangout Stuff, Luxury Party Stuff.
Steps: How can we find the bug ourselves? I had trouble replicating it myself, but it occurred on a lot that I placed from my library, then edited/added to. I did some terrain editing, then built a house separate from the building I loaded in, made by placing a few diagonal rooms, and raised the foundation up a level. Then, when I went to the second story to place a roof, the glitch occurred.
What happens when the bug occurs? When I hover over the room with my cursor, it appears to have a ceiling and I have the option to remove it, but when I move my cursor off of the room, the ceiling disappears, as well as the build grid. This prevents me from being able to place any roof, second story walls, or flooring on top of the room. These are instead placed on the first floor of the room. There is a grid around the top of the walls that can be used to place a roof/etc. on a normally aligned room with some difficulty, but I'm unable to manage it with a diagonal room.
What do you expect to see? A room generates a ceiling when it is closed off from the outside, creating a visible ceiling and a build grid on top that allows the placement of roofs/walls/flooring.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

 Image 1: What happens when I try to place a roof on the room.

Image 2: My cursor is over the room on the right, allowing me to see the ceiling. The two rooms on the left have ceilings, too, but because my cursor is not over them, they are not visible.

2 Replies

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  • BryonyRae's avatar
    BryonyRae
    Hero (Retired)
    6 years ago

    @tulliabee merged with pre-existing report for this issue.  Please click on the "Me Too" button on the first page.

  • Sorry for the late reply, but i was able to fix my issue today after remembering to check in. Like a previous poster said, the ceiling was glitching out because on that same level I had a section of glass roofing. Upon removing that section the ceiling stopped glitching out. The glass roofing was not on the same section of the house (a separated garage out back) but was on the same level.

    In my original pictures you can also see a glass roof section (within a small fence room with the floor removed so I had an open hole for the skylight) which contributed to the issue. So in order to replicate, glass roofing needs to be on the same level of the floor in order to see the issue. Whether this presents itself in every game is another matter altogether, but now i know how to stop it in mine. Just sad that the glass roofing did this too me

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