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Re: [PC] Sims Delivery Error Code: <Long Number>

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.82.99.1230
What expansions, game packs, and stuff packs do you have installed? all expansions except get famous. game: dream home decorator, realm of magic, parenthood, vampires, dine out, stuff: nifty knitting, laundry day, Moschino, toddler, kids room
Steps: How can we find the bug ourselves? just open up the game
What happens when the bug occurs? when opening the game, a green pop up comes up that says "sims delivery error." additionally, it seems like the most recent story-progression update has not been installed, even though the game says its up to date (no new interactions, pop-ups, etc)
What do you expect to see? no error message, ideally neighborhood stories
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I installed the November 30th update which added story progression and sims delivery.

Okay so I've heard people talk about this specific error code, but never my exact situation:

on Nov 30th I installed the update like normal. When I tried to run the game it crashed repeatedly, and all the base-game items seemed to be missing from my builds (walls + floors were missing textures, etc). I cleared out a lot of screenshots and non essential files to make more space on my disc and repaired the game. 

at this point it started running normally so I thought nothing of it, except I never got any of the new traits, interactions, or in-game pop ups that were supposed to come with the update. This, obviously is really disappointing to me. 

the error message also started showing up, although as far as I know I have gotten all of the new content that has come through sims delivery, for example the new hairs. 

i am NOT tech savvy, so I'm wondering if there's a possibility that I accidentally deleted an important file? or does my * old MacBook simply not have enough storage? 

3 Replies

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  • crinrict's avatar
    crinrict
    Hero+
    4 years ago
    @iainheping I merged your post with the main thread on this error.

    Could you please try the suggestions given by Robo throughout this thread ?
  • I was having the same issue. I turned off the real time protection on Windows 10 and restarted Sims4 and the game is working fine now. No more error.

  • Jpopper07's avatar
    Jpopper07
    Rising Rookie
    4 years ago

    This didn't work for me ☹️ Tried repairing and everything too - nothing so far has worked

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